Price Differences

Cruises: 7+ cruises

Review: 1

Helpful Votes: 5

Review summary

My Request Thanks for your explanation regarding my concerns. I would like to give you of an unfair example. I met two ladies that booked 3 months prior and paid $1,700pp (3,400) for a Balcony cabin #9242 on deck 9. I bought this to the attention of manager Alexandra. Later I was told they had noisy neighbors above them and complained to customer service. They received 2 bottles of wine and a $250pp voucher for their next cruise. This was their first Celebrity cruise compared to my 6th cruise. I paid $7,000 (same as a guest in a suit) in an Ocean cabin on deck 3. Does this feel fair Celebrity? I feel disappointed and frustrated with this kind of treatment from Celebrity. We are individuals and NOT a number!!! The least you could do is give me a $500 voucher for my next cruise. I would love to cruise on the new Edge ship in the future. Please make my day! Daniela Celebrity Response Ms. Ceccato, we realize we must earn your business by providing the best possible service both on and off the ships. Again, we are truly sorry we failed you in any way, but we must respectfully decline your request for compensation. When issues arise onboard either to the location of the stateroom with there being constant noise the situation gets reviewed by our staff onboard and it is up to their discretion if the compensate the guests for the matter. We appreciate your understanding and truly apologize if our decision causes any disappointment. Sometimes, despite our best efforts and good intentions, things do not go the way we had hoped and apologize for any displeasure experienced with this matter and our response. Should you have further queries, do not hesitate to contact us. Thank you for choosing Celebrity Cruises! Kind regards, Indira Guerra • Guest Relations •

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Wellington, New Zealand

Akaroa, New Zealand

Cruise Dusky Sound

Cruise Doubtful Sound

Cruise Milford Sound

Sydney, Australia

Disembarkation

Other reviews of this sailing