Disappointed with Celebrity

Celebrity Silhouette Cruise Review to Europe - Mediterranean


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

3.0 out of 5
14 Night Israel & Mediterranean (Rome Roundtrip)
Sail Date: October 17, 2015
Cabin Type: Balcony
Cabin Number: 6294
Traveled As: Couple
Reviewed: 1 year ago

The sole purpose for choosing this particular cruise was the ports of call in Israel.  It was to be a pilgrimage as well as a vacation.  Celebrity knew at least 10 days prior to sailing that they were cancelling the stops in Israel but waited until the night before sailing to advise its passengers of the change, thereby eliminating all other options to postpone or cancel.  It was a wise short-term business decision but in the long-run it has cost Celebrity new and return business.  Many passengers, myself included, completely understood the need to cancel the stops.  What we don't appreciate is being disrespected by Celebrity in waiting until it was too late to reschedule or make other arrangements.  We're going back to Princess.

Food and Dining

3 out of 5
The dining room food and staff were excellent. The buffet was disappointing.

Onboard Activities

5 out of 5
The cruise ship hired a Catholic priest who celebrated Mass every day. Very nice.

Entertainment

5 out of 5

Service and Staff

5 out of 5
Julian in the dining room was excellent, as were all of the people in the dining room.

Ship Quality

5 out of 5
The attendants were excellent in our rooms, even the others on the same deck but not assigned to us were most attentive and friendly.

Cabin / Stateroom

5 out of 5
Nice room, pretty good view and very clean.

Ship Tip

The Guest Services crew and Excursion crew were most helpful and responsive. The Dining room crew were excellent.

5 out of 5
1 out of 5
1 out of 5
No Haifa meant no Cana, no Nazareth, no pilgrimage to Jesus' hometown.
5 out of 5
Excellent tour guide made this the highpoint of the trip.
5 out of 5
5 out of 5
This and Ephesus became the highpoints of the trip. I would return to Malta at the next opportunity. What a beautiful experience.
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