Disappointed with Celebrity
Celebrity Silhouette Cruise Review to Europe - Mediterranean
14 Night Israel & Mediterranean (Rome Roundtrip)
Sail date: October 17, 2015
Ship: Celebrity Silhouette
Cabin type: Balcony
Cabin number: 6294
Traveled as: Couple
Reviewed: 9 years ago
Review summary
The sole purpose for choosing this particular cruise was the ports of call in Israel. It was to be a pilgrimage as well as a vacation. Celebrity knew at least 10 days prior to sailing that they were cancelling the stops in Israel but waited until the night before sailing to advise its passengers of the change, thereby eliminating all other options to postpone or cancel. It was a wise short-term business decision but in the long-run it has cost Celebrity new and return business. Many passengers, myself included, completely understood the need to cancel the stops. What we don't appreciate is being disrespected by Celebrity in waiting until it was too late to reschedule or make other arrangements. We're going back to Princess.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
The Guest Services crew and Excursion crew were most helpful and responsive. The Dining room crew were excellent.