Post COVID concerns

Item: Celebrity Reflection
Rating: 4.3
Author: TucsonBob

Celebrity Reflection Cruise Review to Europe - Mediterranean

TucsonBob

Contributor Level: Third Mate

Cruises: 7+ cruises

Reviews: 5

Helpful Votes: 109

Overall rating:

4.3 out of 5

Verified Review

10 Night Italy Croatia & Montenegro (Rome Roundtrip)

Sail date: September 16, 2022

Ship: Celebrity Reflection

Cabin type: Balcony

Cabin number: 1538

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Celebrity having issues Post Covid start up that is primarily supply chain issues, including excursions vendors, food and drink suppliers. Ships clean and ready, crews exceptional. This was our second Post Covid cruise.

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5

Quality of food at Blu not as good as before Covid. Cuts of meat and fish were poor. Their selections of high quality wine was nonexistent, use to be able to get Caymus, Silver Oak, Cakebread. They claim supply chain issues. Meet with Directors of Hotel and F&B, expressed concerns and saw quality of food improve in Blu for second half of cruise.

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

5 out of 5

Service was exceptional as always

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Captain Club members do not get the discounts stated in promotion materials like discounts on premium drink package, internet packages, etc. when I challenged the CC group and the Guest Relations Manager they could not explain why. I think all CC members are not getting the promised discounts

Thumbs up

Ports of call

Corfu, Greece

5 out of 5

Katakolon (Olympia), Greece

5 out of 5

Dubrovnik, Croatia

5 out of 5

Messina, Sicily

5 out of 5

Naples, Italy

5 out of 5

Livorno (Florence & Pisa), Italy

4 out of 5

Booked small group excursion, paid extra, ended up on bus with 44 people. Could not hear what guide was saying, safety issues during tour including injured passenger. Demanded refund from excursions desk, got partial refund. Had problems with other excursions as well. We booked two excursions through AA cruises and they went smoothly

Thumbs Up 1

Disembarkation

5 out of 5

4 Comments

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