Poorly Managed

Item: Celebrity Infinity
Rating: 4.1
Author: katierney23

Celebrity Infinity Cruise Review

katierney23

Contributor Level: Second Mate

24 Days Till Next Cruise

Cruises: 7+ cruises

Reviews: 10

Helpful Votes: 186

Overall rating:

4.1 out of 5

12 Night Patagonia & Argentina (Valparaiso To Buenos Aires)

Sail date: January 02, 2023

Ship: Celebrity Infinity

Traveled as: Couple

Reviewed: 1 year ago

Review summary

It felt like the people who managed this cruise didn't know what they were doing. The scenery was beautiful and I would love to go back, just not with Celebrity.

Embarkation

1 out of 5

We were required to select an embarkation time. We were sent multiple emails reminding us to do so. When we arrive at our assigned time, we find out they are not using those times. Two hours standing in line to embark.

Ship experiences

Food and Dining

4 out of 5

Dinner in Blu was outstanding. Drinks on board were very good. The problems were with service in the buffet and in bars. Finding an available waiter in either of these locations was next to impossible. In the buffet you could wait 30 to 45 minutes to order a beverage.

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Really enjoyed the production shows, the juggler and tango show were less than great.

Service and Staff

5 out of 5

Staff, as always were great, but management put them in a position where they were unable to be successful.

Ship Quality

4 out of 5

Old ship that needs some work.

Cabin / Stateroom

4 out of 5

We had an Aquaclass cabin. Nice deck and adequate size. Our shower had swinging doors that wouldn't stay closed; this, soaking the bathroom floor. This occurred at least 3 times.