Disappointing

Item: Celebrity Infinity
Rating: 3.2
Author: Tobyornot

Celebrity Infinity Cruise Review to South America

Tobyornot

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 24

Overall rating:

3.2 out of 5

Verified Review

12 Night Argentina & Patagonia (Buenos Aires To Santiago)

Sail date: December 21, 2022

Ship: Celebrity Infinity

Cabin type: Balcony

Cabin number: 8115

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

Quite disappointing overall. Overall lack of concern for the passengers.

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

2 out of 5

Service and Staff

1 out of 5

Guest relations and excursion staff were poor beyond belief. Problem after problem was ignored. I spent a large portion of the cruise trying to have issues resolved.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Cabin steward did a good maintaining overall cleanliness. The ship is badly in need of refurbishment. The air conditioner in the cabin broke, the bathroom floor seeped water between the grout seams.