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Cheats on luggage damage

Celebrity Infinity Cruise Review to Transatlantic

Cruises: 7+ cruises
Reviews: 4
Helpful Votes: 20

Overall rating:

3.9 out of 5
Celebrity Infinity

14 Night Spain & Canary Islands Transatlantic (Rome To Miami)

Sail date: October 11, 2019

Ship: Celebrity Infinity

Cabin type: Oceanview

Cabin number: 3120

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Tried to cheat me on damaged luggage replacement value.

Embarkation

1 out of 5
Damaged new ( 3 month old samsonite 3 piece city scape luggage set ($500). Tried to use ebay used luggage piece as basis for replacement value. Then said they would have replacement cost with 40% depreciation . But discounted value by 60%. After arguing for 30 minute finally admitted they would drop ebay price and I was right that they need to use the 40% discount not a 60% discount.

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5

Online@Celebrity

1 out of 5

Very unprofessional

Entertainment

3 out of 5

Service and Staff

4 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Civitavecchia (Rome), Italy

5 out of 5

Barcelona, Spain

4 out of 5

Cartagena, Spain

5 out of 5

Malaga, Spain

3 out of 5

Santa Cruz De Tenerife, Canary Islands

4 out of 5

Disembarkation

5 out of 5
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3 Comments

Gwbigdog    2 years ago

Thanks for sharing
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cruisereckoning    5 years ago

Glad they came around and made a better offer. We actually lost a bad getting off the ship on a cruise and it’s never shown up but the cruise line didn’t make a very good offer for it. Luckily we had travel insurance and they paid after the cruise line so with both we felt pretty satisfied but still hated losing things.
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NJCruiseGuy    5 years ago

Hope you the actual cruise
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