Not a Great Experience for a first time Celebrity Cruise

Celebrity Infinity Cruise Review to Caribbean - Bahamas

Cruises: 7+ cruises
Review: 1
Helpful Votes: 28

Overall rating:

3.1 out of 5
Verified Review
Celebrity Infinity

4 Night Bahamas (Ft. Lauderdale Roundtrip)

Sail date: March 21, 2019

Ship: Celebrity Infinity

Cabin type: Balcony

Cabin number: 8118

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

I’ve cruised a lot, and this was my first time on Celebrity. I wanted to try them out on a short cruise before booking longer cruises to Alaska, Galapagos, and the Mediterranean. Although we paid extra for concierge level, we never felt we got that type of service. Everything that was promised in their brochure didn’t happen. No concierge champagne, fruit, embarkation lunch, etc...we asked about these things and there was always excuses. The ship is in bad condition, and in need of a renovation/dry dock ASAP. Our stateroom was like a bad hotel room...the entertainment was all below average. I guess if you’re just looking to eat a lot and gamble, this would be a good cruise. But if you want good service, food, and accommodations, I would Not recommend this cruise line.

Embarkation

3 out of 5
The actual process of checking in was simple, but once we boarded the ship, it was mass chaos. Loud music by a DJ, and every crew member trying to sell you drink and dining packages. There was no clear direction where to go...

Ship experiences

Food and Dining

2 out of 5
The buffet was meh. If you have any food allergies/sensitivity, you’re on your own. Even the main dining room manager almost gave me something I was allergic too after he said it was fine. Qsine is over priced for the quality of food they serve. Sushi on 5 and the spa cafe was excellent, and the best food on board.

Onboard Activities

5 out of 5
The pools were not kept in good condition. There was mismatched paint and broken tiles. The solarium pool was better than the main pool.

Entertainment

5 out of 5
The DJ was way too loud and the music was inappropriate for the crowd. The entertainment was laughable; think high school musical...the costumes and set decor was awful

Children's Programs

No kids with us

Service and Staff

2 out of 5
There were a few waiters that were excellent as was our room steward...but a majority lacked training, knowledge, and even the ability to speak English. It seems like Celebrity brings their new hires on this ship for training..

Ship Quality

5 out of 5
This ship is in MAJOR need of a remodel. Rust all over the ship, chipped and dirty furniture in our cabin and in the public areas.

Cabin / Stateroom

2 out of 5
We certainly did not feel like we were in concierge class. The room was like a Motel 8...dirty sofa, stained chairs, cracked sink, chipped night stand

Ship tip

Don’t go on this ship if you want first class service, food, and accommodations

Ports of call

Key West, Florida

5 out of 5
We did the trolley tour through Key West...complete disorganization getting off the ship...tour guide was knowledgeable once onboard the right trolley.

Nassau, Bahamas

2 out of 5
The port was once so cute, and now it’s outdoors and just average. Our excursion was just okay...

Disembarkation

2 out of 5
Mass chaos again. There’s no way they keep track of when people are supposed to be disembarking, although numbers are given.
Was this review helpful? 28

2 Comments

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing