Wonderful Alaska Cruise

Item: Celebrity Infinity
Rating: 4
Author: chilipip2013

Celebrity Infinity Cruise Review to Alaska - Inside Passage

chilipip2013

Contributor Level: Purser

Cruises: 4-6 cruises

Reviews: 2

Helpful Votes: 69

Overall rating:

4 out of 5

Verified Review

7 Night Alaska Hubbard Glacier (Vancouver Roundtrip)

Sail date: May 27, 2018

Ship: Celebrity Infinity

Cabin type: Balcony

Cabin number: 8170

Traveled as: Couple

Reviewed: 6 years ago

Review summary

If people are issued tickets for excursions and they cancel....you should have them turn in the tickets in order to be considered cancelled so they can't change their minds and mess up somebody else's holiday. Your Captin should always be on schedule or ahead of schedule to make sure everything else is kept on time!!!! I loved Alaska but not the excursions and lack of any apology for our first excursion or any "make it up to you and your family" like we were told. Yes we were reimbursed but she had to do that because it was Celebrities fault.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

4 out of 5

Service and Staff

5 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

Leave your cabin door open in the morning so you can hear the Captins daily reports.

Thumbs up

Ports of call

Vancouver (Canada Place), British Columbia

5 out of 5

Icy Strait Point (Hoonah), Alaska

2 out of 5

Late arrivial and really late disembarkation! No direction on where to disembark. Excursion was a complete mess up to where people that cancelled their excursion went on it anyway. So therefore we were booted off of the Jeep tour because they could not accomedate us! My parents inlaw came from South Africa for their 51st Anniversary for a once in a life time trip to be hit with such and embarrassing moment!!! I'm from the US and I was ashamed of how my country handled it. The crusie excursion director Claudia said she would make it up to us but she did nothing but reemburse our money...

Thumbs Up 1

Juneau, Alaska

4 out of 5

This port was lovely...but once again the Captin was late! Which makes all your excursions late and cut short. However our excursion was really nice and we loved the people running the excursion.

Thumbs Up 2

Ketchikan, Alaska

2 out of 5

Captin...what can I say...Late again arriving and even later disembarking!!! He blamed it on the wind but the wind was not bad, it was hardly blowing when we got off. We know that he crashed the dock there before and wanted to make sure he did not do it again. I have boats and understand that. Our Floatplane excursion was cancelled due to weather, but then we heard why at a local place. A plane crashed into the dock in front of the Walmart so they closed all flights. Better safe than sorry. So out of three excursions paid in advance for we were only able to go on one.

Thumbs Up 4

Disembarkation

3 out of 5

1 Comment

chicpeach 6 years ago

Gee, I've always felt Celebrity excelled here. We were late leaving one port by several hours because of a mechanical issue, but still arrived at the next port on time. The captain "floored it" overnight to make up for lost time. On another cruise we just didn't have our act together and missed the announcement that our excursion was leaving. They already left by the time we recombobulated, but Celebrity folks got on their radios and got us connected up with our group.

Thumbs Up 0

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