WORST CRUISE LINE EVER!!!!!!!

Celebrity Infinity Cruise Review to South America

Cruises: 7+ cruises
Review: 1
Helpful Votes: 31

Overall rating:

1 out of 5
Verified Review
Celebrity Infinity

15 Night Canal & South America (Ft. Lauderdale To Valparaiso)

Sail date: December 09, 2016

Ship: Celebrity Infinity

Cabin type: Oceanview

Cabin number: 3106

Traveled as: Couple

Reviewed: 4 years ago

Review summary

I have been on 13 cruises this being a very unlucky 13. From the minute I arrived at FT Lauderdale it started going down hill rapidly. The communication lacked hugely apparently the story is anyway that the bus broke down and they were sending another bus 5 or more hours later with 1 hour outside by the curb in hot humid weather. Getting on ship was pretty easy but it was hard sales from there on. The food absolutely sucked it was the same food for 15 days straight on the buffet and when you went to the dining room on the left side of the menu are food you could buy ex. $27 for a steak WTH happened to all-inclusive? I HAVE NEVER IN MY LIFE seen prices for the regular dining room. On the right side of the menu was chicken and less appealing things. For the first time I actually paid $45 each on 3 occasions to eat at a specialty restaurant just to even feel like I am on a cruise. The service was terrible I had written a 4 page comment card by the 2nd day. My husband and I decided that we were gonna have to make our trip ourselves and thankfully we met the most amazing people and THE PEOPLE actually made the trip. The ship wasn't as clean and I thought carnival was the bottom of the barrel???? I usually travel on princess and I will NEVER steer away from them again. How celebrity got top rated I have no idea my guess is 1st time cruises that don't know the level of service that you usually get and boy will they be surprised when they find out. I gave it 1 star because there was actually 4 people that worked on the ship that were very service oriented attention to detail.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

5 out of 5
She was the one that was very helpful

Ship tip

DON'T GO ON INFINITY!!!!!

Ports of call

Ft. Lauderdale (Port Everglades), Florida

1 out of 5

Cartagena, Colombia

5 out of 5

Colon, Panama

5 out of 5

Manta, Ecuador

5 out of 5

Callao (Lima), Peru

3 out of 5

Arica, Chile

5 out of 5

Valparaiso (Santiago), Chile

5 out of 5
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