Why I doubt if I'll sail Celebrity again

Celebrity Equinox Cruise Review to Caribbean - Eastern

pandora1958

Contributor Level: Purser

Cruises: 7+ cruises

Reviews: 2

Helpful Votes: 125

Overall rating:

3.1 out of 5

Verified Review

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: March 16, 2019

Ship: Celebrity Equinox

Cabin type: Inside

Cabin number: 8170

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Our many displeasure were stated above. To add a few more: 1. Over billed a few times I had to correct. 2. Was told I could see billing statement on the TV. Stated " I want a hard copy in my hands." 3. Never received final statement. After reading copy I received a day or two before I realized they had not given us the Elite+ discount. I have to call them. 4. n the Toscana dining room I sent the bill back as they did not give us the discount there either, all of which was supposed to be on my card.

Embarkation

5 out of 5

Excellent. Could not have been easier. Excellent assistance with our tandem scooter with trailer.

Ship experiences

Food and Dining

3 out of 5

MDR : Quality, choices, and a little of the quantity have decreased greatly. Toscana was very much a disaster! It was my birthday dinner on 20 March and I choose a resturant I had previously loved. 1. My reservation was for 6:00PM at Toscana. They sent a reservation for Murano!. To say I was livid is an understatement. They did finally correct it but....appetizer - soup was like water with no flavor. My filet was very good. Friends steak and husbands were very tough. I was not allowed to take my unfinished portion to room to put in refrigerator. (This was my 75th cruise). the time between finishing appetizer and receiving entree was over an hour -we were just ready to leave. My husband had requested a cake or something with a candle to celebrate my birthday. Never received...just normal desert.

Onboard Activities

N/A

Entertainment

4 out of 5

Service and Staff

Carlton in MDR table 500 and his assistant were the best. So helpful and thoughtful and nice. The rest? so-so.

Ship Quality

4 out of 5

Cabin / Stateroom

2 out of 5

Very disappointed. Hardly any storage, especially for two people. Very poor decor. No couch. Only 4 or 5 drawers. I had them take out 'coffee table' to give us more room. Room steward Egypxxx tried to be more than helpful. Quality of linens and towels very un-Celebrity. There seems to be a 'cheapening down' of your line.