Celebrity Equinox Cruise Review to Caribbean - Southern
10 Night Southern Caribbean (Miami Roundtrip)
Sail date: October 26, 2018
Ship: Celebrity Equinox
Cabin type: Balcony
Traveled as: Couple
Reviewed: 2 years ago
Review summaryService with the the exception of guest excursions and guests services was first class, guest excursions manager Hilde was rude and difficult to deal with. Screenshot anything you book as evidence as when we complained about a tour , we were told we were wrong repeatedly until I produced the screenshot. Should not have to battle on holiday to get things right ! Took 5 phones to get a refund from a cancelled restaurant. Really poor . Waiters and bar tenders were all great . Cabin was ok, lacked powerpoints which was annoying and balcony not cleaned during the 10 days. Room service breakfast was inconsistent, predominantly cold and incorrect orders. Wouldn’t book any tours with the ship again, poor quality and very bad value for money.
Food and Dining
Vicente and Doily were excellent waiters , really welcoming with great service, nothing too much trouble. Food was generally excellent
Champagne Bar / Martini Bar
Great martinis , great show from the bar tenders
Cafe al Bacio and Gelateria
The place to get a decent cup of tea ! Take your own reusable mug , eco friendly and the paper ones burn your hands ,
Good range of equipment, clean could do with being cooler very very hot !
AquaSpa by Elemis
Great massage , therapist was fabulous.
Service and Staff
Cabin / Stateroom
Take your own reusable coffee mug