Don’t expect Four Seasons service from this crew.

Actually this was the best part which is why I can even give this cruise a single star. We did show up later than we were expecting which is why we were able to move right through the line. Had we arrived as expected there would be a level of frustration much higher. Had we arrived as expected there would be a level of frustration much higher and equal to those in front of us. Getting to this point was not easy . This was intended to be a cruise right after our marriage of two years previous, I guess one could say was our honeymoon. The reservation was made in anticipation of our names changed well we never got a chance to get that done on our travel documents so shortly before the cruise we had to have the reservation changed to our previous names. This seem to be an issue and to date we still don’t have a resolution long story short when we get to the cruise a reservation did not come through correctly we were missing all of our perks. The reservation was made in anticipation of our names changed well we never got a chance to get that done on our travel documents so shortly before the cruise we had to have the reservation changed to our previous names. This seem to be an issue and to date we still don’t have a resolution long story short when we get to the cruise a reservation did not come through correctly we were missing all of our perks. Out at sea first day I get notified that our home had been broken into and we were wrong I had to cancel all of her credit cards and all that goes along with such scenario. Well when the ship tried to authorize the card for the drink package that I now had to purchase a decline. Out at sea first day I get notified that our home had been broken into and we were wrong I had to cancel all of her credit cards and all that goes along with such scenario. Well when the ship tried to authorize the card for the drink package that I now had to purchase it declined. To make a long long long story short I got zero empathy from the guest services people at the desk zero empathy from the travel agent when I was finally able to get to a port where I could call because I couldn’t pay for the Internet because I didn’t have the credit cards. Let’s just say there is a reason why we pay what we pay to stay at the four seasons because then those people know What customer service is. I am certain that celebrity cruise lines and American airline’s cruise travel have no idea, none whatsoever what customer service is. what customer service is. I am certain that celebrity cruise lines and American airlines cruise travel have no idea, none whatsoever what customer service is Finally on the last day of the cruise was I able to get a meeting with them not the hotel director who I requested not even the second in command the guest services manager but I finally got a meeting with the second guest services manager Who looked at me blankly as if this was a story that she has heard 1000 times. I was beside myself I guess I should feel fortunate that they didn’t make me pay for a specialty dinner that was quite frankly the worst experience I won’t even bore you with the details of that.

I’ve been a passenger on several cruises now with celebrity, and this is the first time I remember saying wow the food is not good.

I do not understand why they continue to have people meet at the martini bar, it takes entirely too long to get a drink and when you do get them they’re not very good

See my above comments for embarkation totally am on empathetic totally unprofessional and it just seemed like every crew member I talked to couldn’t wait to get off that ship

The design of the ship was great that’s why gets three stars. But that’s where dance the cleanliness is horrible in fact the first part we went into or I had to buy cleaning products to

The steward was like a hovering mother. Was rushing us out because his shift ended right at 9 PM and we had to be out of the room so he could turn it down and spy on us

Went awesome because I took my own bags and got off as soon as we hit Port