I Lounge personnel insolent, deceitful and arrogant

Celebrity Equinox Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 2

Overall rating:

3.5 out of 5
Celebrity Equinox

8 Night Eastern Caribbean (Miami Roundtrip)

Sail date: April 15, 2018

Ship: Celebrity Equinox

Cabin type: Balcony

Cabin number: 1076

Traveled as: Couple

Reviewed: 3 years ago

Review summary

Other than the disaster with the island personnel the other people on the ship especially in the restaurants and the room stateroom attendants were excellent guest relations range from average to poor depending on which agent she spoke to things could be run more smoothly with less problems so they would be less complaints and situations that had to be corrected they are trying but nothing seems to improve p

Embarkation

1 out of 5
Worst ever,two hours in the hot sun before entering the terminal building

Ship experiences

Food and Dining

4 out of 5

Oceanview Cafe and Bar

4 out of 5

Most times an excellent choice of various Foods they can be a problem with seeding especially when you are at Sea and want to eat at the prime time the downstairs dining room is another option because it is so difficult to get seating and a x difficult to find a person to take your drink order

Mast Grill and Bar

4 out of 5

Very good hamburgers sometimes the wait is a bit too long but it is a good place to get the burger made the way you want it and if the weather is good you can sit out at the grill itself or take it back to the ocean view dining room

Onboard Activities

4 out of 5

Pool

1 out of 5

Much too crowded with saving of lounges

Entertainment

2 out of 5
One male singer was excellent when female singer screeched most of her songs to the point your ears hurt wonderful costumes the terrible singing

Ensemble Lounge

3 out of 5

Entertainment is good the Bob Personnel are helpful the biggest problem is the seats are so low they are very uncomfortable on your back for any extended period of time

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Be very careful when you sign up for internet the system says one device will be disconnected when another is accessed when you have a single account this is not true it will automatically open a second account on the second device even though you sign out on the first device and charge you for two devices the island staff will not do anything about it they are insulin arrogant and very unhelpful

Ports of call

Miami, Florida

2 out of 5

San Juan, Puerto Rico

2 out of 5

Philipsburg, St. Maarten

4 out of 5

Charlotte Amalie, St. Thomas

4 out of 5

Nassau, Bahamas

3 out of 5

Disembarkation

3 out of 5
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