Not a bad cruise, Very disappointed by United

Celebrity Eclipse Cruise Review to Alaska - Inside Passage

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 22

Overall rating:

4 out of 5
Verified Review
Celebrity Eclipse

Alaska Hubbard Glacier

Sail date: June 23, 2019

Ship: Celebrity Eclipse

Cabin type: Balcony

Cabin number: 1602

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

The cruise was ok, all in our party enjoyed the trip. United's response to a missing on-board-credit owed to the three couples in our party has still not been answered. United personnel state that the money was paid to Celebrity but they are unable to provide details. Celebrity reports not receiving anything from United and nobody at United seems to know what to do. The package appears to have been a bait-and-switch performed by Laura Monroe prior to her changing positions in the middle of booking this cruise. We are very unhappy with United's handling of the booking.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5
Specialty restaurant Blu was good. Waitstaff was excellent but we had long waits on several occasions.

Onboard Activities

3 out of 5
Spa was ok but often very crowded

Entertainment

4 out of 5
Good comedy show from Rondell Sheridan

Service and Staff

5 out of 5
Staff was very accommodating

Ship Quality

4 out of 5
The ship seemed clean.

Cabin / Stateroom

3 out of 5
The bed was undersized but the cabin was kept very clean.

Ports of call

Vancouver (Canada Place), British Columbia

5 out of 5
Beautiful city, would like to have spent more time here.

Cruise Inside Passage, Alaska

4 out of 5

Sitka, Alaska

4 out of 5
Few excursion options and all seemed over-crowded.

Cruise Hubbard Glacier

4 out of 5
Very impressive. Very few excursion options

Juneau, Alaska

4 out of 5
Excursion was nice, cruise port was nothing special

Ketchikan, Alaska

4 out of 5

Disembarkation

4 out of 5
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