Excellent plus points and one very disappointing point
Celebrity Eclipse Cruise Review to Europe - Western Europe
Spain & Canary Islands
Sail date: October 16, 2016
Ship: Celebrity Eclipse
Cabin type: Balcony
Traveled as: Couple
Reviewed: 8 years ago
Review summary
We were very pleased with Cruise118. arranging this cruise especially with the inclusion of free drinks package and gratuities all paid. We thought that an excellent selling point and would look out for a similar offer in future.
However, the cabin booked was unsatisfactory in that throughout the night at unspecified times a very loud noise -sounding like a trolley being pushed along the corridor or the deck below which woke us up. First time we reported it and were told "if it happens again, phone the front desk and someone will investigate" The next night it happened again at midnight, then absolute quiet, so not reasonable to report. However, after another noise later in the night, we then went down to the front desk at 6.30.a.m. and asked for it to be investigated. Within two hours we had been moved to another cabin at the front of the ship and it appears this "noise" is something to do with the kitchens that they are well aware of and suggested that in future we do not book a cabin at the rear of the ship on deck6. We were given a voucher for £300 for a future cruise.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Only book cabin in middle or front of ship.
Ports of call
Las Palmas, Gran Canaria, Canary Islands