Good people, poor management

Celebrity Eclipse Cruise Review to Caribbean - Southern
Experience: 4-6 cruises
Reviews: 0
Helpful Votes: 7

Overall Rating:

3 out of 5
Verified Review
Celebrity Eclipse

14 Night Exotic Southern Caribbean (Miami Roundtrip)

Sail Date: January 24, 2016

Ship: Celebrity Eclipse

Cabin Type: Balcony

Cabin Number: 1192

Traveled As: Couple

Reviewed: 2 years ago

Review Summary

first, let me say that the stewards and waiters were all very good, helpful and friendly.

All of my gripes are with the management and policy makers of Celebrity.

1.  It took me over an hour on hold to contact customer service on two occasions prior to the cruise.

2.  When we arrived at the ship the stateroom key did not work and an hour was wasted standing in line at cruise relations to get a new key.  The stateroom temperature was about ninety degrees when we arrived and we had to leave the veranda door open all night to cool down the room.  One of the mattresses was worn out and a replacement was not forthcoming despite two requests.

3.  Some of the food was good, but much of it was average at best.  The dinner rolls were never fresh and much of the food seemed to be thawed and heated.

4.  The prices for specialty dining, drinks, tours and Internet were overpriced, and the shopping was Noncreative and boring - nothing for sale that was unique, appealing or a bargain.

5.  I don't know if this is what Celebriy has always been like or if all of the cruise lines have adopted a policy of taking the pleasure out of cruising, but this cruise certainly was not up to the standards we found on prior cruises with Royal Carribean, Norwegian, and Carnival over the past 15 years.

Ship Experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5
Casino was awful. Sour dealers, closed blackjack tables while wannabe players waited for a seat at the only open table, only 7 people showed up for the blackjack tournament.


5 out of 5
Only a couple of bad shows. The quality of the musical entertainment was degraded by the very loud sound system.

Children's Programs

1 out of 5
None that were evident

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
We purchased concierge class, which was a mistake. All we really received for the much higher price was 3 apples, a bottle of champaigne, and some stale canopies every afternoon. It would be smarter to bring aboard a couple of bottles of wine and some snacks. Cabin (including the bathroom) is only about 160 ftsq-fairly typical.

Ports Of Call

Miami, Florida

3 out of 5

Oranjestad, Aruba

3 out of 5

Bridgetown, Barbados Did not visit port

Ship is there on Sunday when all of the stores are closed. Either take a taxi tour or go to the beach by taxi.

St. John's, Antigua

3 out of 5

Basseterre, St. Kitts

5 out of 5

Philipsburg, St. Maarten

5 out of 5
Best shopping port.
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