Celebrity Eclipse Cruise Review to Caribbean - Southern

Contributor Level: Deck Hand

4-6 cruises


Helpful Votes

3 out of 5

Good people, poor management

Sail Date: January 24, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

first, let me say that the stewards and waiters were all very good, helpful and friendly.

All of my gripes are with the management and policy makers of Celebrity.

1.  It took me over an hour on hold to contact customer service on two occasions prior to the cruise.

2.  When we arrived at the ship the stateroom key did not work and an hour was wasted standing in line at cruise relations to get a new key.  The stateroom temperature was about ninety degrees when we arrived and we had to leave the veranda door open all night to cool down the room.  One of the mattresses was worn out and a replacement was not forthcoming despite two requests.

3.  Some of the food was good, but much of it was average at best.  The dinner rolls were never fresh and much of the food seemed to be thawed and heated.

4.  The prices for specialty dining, drinks, tours and Internet were overpriced, and the shopping was Noncreative and boring - nothing for sale that was unique, appealing or a bargain.

5.  I don't know if this is what Celebriy has always been like or if all of the cruise lines have adopted a policy of taking the pleasure out of cruising, but this cruise certainly was not up to the standards we found on prior cruises with Royal Carribean, Norwegian, and Carnival over the past 15 years.

Cabin / Stateroom
We purchased concierge class, which was a mistake. All we really received for the much higher price was 3 apples, a bottle of champaigne, and some stale canopies every afternoon. It would be smarter to bring aboard a couple of bottles of wine and some snacks.
Cabin (including the bathroom) is only about 160 ftsq-fairly typical.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Local tours, available at the pier, were usually just as good at half the price.
Onboard Activities
Casino was awful. Sour dealers, closed blackjack tables while wannabe players waited for a seat at the only open table, only 7 people showed up for the blackjack tournament.
Children's Programs
None that were evident
Only a couple of bad shows. The quality of the musical entertainment was degraded by the very loud sound system.
Service and Staff
Food and Dining
Miami, Florida
Oranjestad, Aruba
Bridgetown, Barbados Ship is there on Sunday when all of the stores are closed. Either take a taxi tour or go to the beach by taxi.
St. John's, Antigua
Basseterre, St. Kitts
Philipsburg, St. Maarten
Best shopping port.

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