Unsatisfactory

This was our first cruise with Celebrity and the probability of cruising with them again is NOT!!

There were many unfriendly and grumpy employees along with fewer extremely friendly and pleasant ones. Our cabin steward came to our room as we were unpacking and introduced himself and after that never saw him again. I took pictures of the dirty bathroom floor and ragged towels we were given which I will send to the cruise lines.

 The two main shows were very professional and were enjoyed along with the violinists who were fantastic!!

The Buffet on deck 10 had issues. Most of the Ice Machines were 'temporally out of order' for the entire cruise, the food areas were unorganized. People coming in from both sides. Especially when food items were being individually made to order. I stood in line for an omelet and never got waited on because people were coming in from both sides. Waited over 10 mins then left.

We could not get anything to drink anywhere on the ship except on deck 10. Everyplace had a charge for water or coffee. One could get a pastry or cookie but had to pay for coffee. The Bistro had a 7 dollar cover charge for crepes. They quarter and dollared you to death.

The dining room experience was different. the food was good. Creme Brulee was exceptional and our two servers was the best ever. They were respectful, personable, friendly and knew what we wanted and needed before we did. Cuties. We had twelve in our party and were treated royally. We were fortunate to have these great servers as we observed the glum faces of the other servers around the room.

Before we booked the cruise. We were told that Celebrity was a cut above the other cruise lines so we expected more since we had been on many other lines and had something to compare it to. However I feel it is many cuts below.