Whistling Infinite Veranda Room
Celebrity Beyond Cruise Review to Caribbean - Eastern
7 Night Puerto Plata St. Thomas & St. Maarten (Ft. Lauderdale Roundtrip)
Sail date: November 13, 2022
Ship: Celebrity Beyond
Cabin type: Balcony
Cabin number: 8204
Traveled as: Couple
Reviewed: 2 years ago
Review summary
Warning, if you get an Infinite Veranda Stateroom, there's a chance you'll get a high-pitched whistling sound (like a boiling tea kettle in the other room) that occurs when it is windy or the ship is moving. If you do, prepare to waste 3 hours of your life just to have the issue resolved. Let's just say that when there's an issue, the staff at "guest relations" love to play "pass the buck." For a bit more detail, our issue occurred at 8pm on the last day. We initially let our room attendant know and he told us he'd handle it and call "guest relations" to fix it. When we came back at 11pm, nothing was done. Since the room attendant is off at 10pm, we were on our own. We tried calling "guest relations" but all you get is an endless waiting hold. We finally went downstairs ourselves and was greeted by a condescending guest relations officer, Nemanja, who literally tried to gaslight us initially that no one ever reported the issue. He told us they'd have someone by and to wait in our rooms. Fast-forward to midnight, and no one came. They don't pick up phones, so we went down again. We found out Nemanja was ending his shift, so it seems he didn't really care either. Another 40 minutes later another guest relations officer Juan finally gives us an interior room to sleep in that stunk of weed. By the time we realized it was 1am and I gave up and slept in the drug den room. My wife had to go back down a third time and eventually was given a second room by 2am. In conclusion, if things go well and you're lucky, the cruise is amazing. If you have any issues, "guest relations" will utterly disappoint you.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Ft. Lauderdale (Port Everglades), Florida
Puerto Plata, Dominican Republic
Disembarkation
Traveler Photos
