Whistling Infinite Veranda Room

Celebrity Beyond Cruise Review to Caribbean - Eastern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 16

Overall rating:

3.4 out of 5
Celebrity Beyond

7 Night Puerto Plata St. Thomas & St. Maarten (Ft. Lauderdale Roundtrip)

Sail date: November 13, 2022

Ship: Celebrity Beyond

Cabin type: Balcony

Cabin number: 8204

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Warning, if you get an Infinite Veranda Stateroom, there's a chance you'll get a high-pitched whistling sound (like a boiling tea kettle in the other room) that occurs when it is windy or the ship is moving. If you do, prepare to waste 3 hours of your life just to have the issue resolved. Let's just say that when there's an issue, the staff at "guest relations" love to play "pass the buck." For a bit more detail, our issue occurred at 8pm on the last day. We initially let our room attendant know and he told us he'd handle it and call "guest relations" to fix it. When we came back at 11pm, nothing was done. Since the room attendant is off at 10pm, we were on our own. We tried calling "guest relations" but all you get is an endless waiting hold. We finally went downstairs ourselves and was greeted by a condescending guest relations officer, Nemanja, who literally tried to gaslight us initially that no one ever reported the issue. He told us they'd have someone by and to wait in our rooms. Fast-forward to midnight, and no one came. They don't pick up phones, so we went down again. We found out Nemanja was ending his shift, so it seems he didn't really care either. Another 40 minutes later another guest relations officer Juan finally gives us an interior room to sleep in that stunk of weed. By the time we realized it was 1am and I gave up and slept in the drug den room. My wife had to go back down a third time and eventually was given a second room by 2am. In conclusion, if things go well and you're lucky, the cruise is amazing. If you have any issues, "guest relations" will utterly disappoint you.

Embarkation

4 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

2 out of 5

Service and Staff

1 out of 5
We ran into an issue with our Infinite Veranda Stateroom having a whistling sound. That is when we found out how truly horrible customer service was on this boat.

Ship Quality

4 out of 5

Cabin / Stateroom

1 out of 5
Beware the whistling window

Ports of call

Ft. Lauderdale (Port Everglades), Florida

4 out of 5

Puerto Plata, Dominican Republic

5 out of 5
Monkey Island is a must-see

Charlotte Amalie, St. Thomas

4 out of 5

Philipsburg, St. Maarten

5 out of 5

Disembarkation

4 out of 5

Traveler Photos

Infinite Veranda Stateroom window that whistles like a boiling tea kettle due to the wind/moving of the boat
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