This cruise was a Christmas present for the family and it was great time we spent as a family but between my parents unable to get any sleep at night ( due to an extremely loud room) and then being gaslit by guest services and also the terrible food situation we are looking forward to a redo with another cruise line. We were so grateful to see so many beautiful places but I think in the future we will be a little more wary.
Embarkation
4 out of 5
Very smooth boarding the ship it was very clean upon arrival, lots of people but organized
Ship experiences
Food and Dining
1 out of 5
Prior to booking the cruise my mom double checked that with me being vegan due to having shellfish, dairy, and egg allergies that I would have some food options. They assured her that they had a separate menu and that I would have no problem eating. Upon arrival I was told I had to talk to the menu mates and they were so sweet, they told me to choose from a menu that said vegan at the top but had various non vegan options, I tried over and over to verify and they said the chefs would take care of it. Every. single. night of this cruise was an issue and I specify nights because that was truly the only time I was actually able to eat. I was brought non vegan items multiple times and like I mentioned previously these are allergies.. they made me feel so uncomfortable and like I was the biggest bother. I was singled out at the table every night and they just couldnt seem to get it together. The last 2 nights we had a server named Newton, him and his team went above and beyond for me to make sure they were able to get me dinner at night and breakfast in the morning. The only lunch option that was safe for me to eat was the fruit. I am absolutely disheartened with how I was treated regarding my food allergies and preferences. Due to how that was handled im not sure I would ever go on another carnival cruise. Please Please Please be wary if you have any dietary restrictions, fortunately I made sure to pack plenty of snacks and protein bars but I was so hungry the entire week while my family had the luxury of eating at the buffet whenever they wanted. I asked workers in the buffet area if they had anything dairy, egg and shellfish free and I got laughed at multiple times. I wouldve expected this in 2010 but its 2024.
Onboard Activities
5 out of 5
we loved hanging out at the pool during the day and we loved the comedy shows. The first comedian was TERRIBLE but then they got 2 other guys on board and they were much much better! we also enjoyed playing bingo
Entertainment
4 out of 5
Service and Staff
4 out of 5
It was so hard dealing with my food situation and it genuinely seemed like everyone was somehow doing there best but nothing was getting done. I couldnt fault just one person because everyone was so so nice and they tried.
Ship Quality
4 out of 5
I wish there was more places for people to dispose of trash and dishes, every ones dishes are just pilled in the halls outside of their rooms it is a little smelly and feels so lazy.
Cabin / Stateroom
5 out of 5
SLAMET WAS THAT GUY!!!! He was fantastic he cleaned our room so fast and it looked amazing! We told him that he could come in right at 8 when he was able to start for the day and he would be in and out of our room so quickly he even made it a point to learn how me liked our bed made the attention to detail was impeccable he was wonderful.
Ship tip
do not stay in a room on the 1st floor with a balcony, my parents did that and every single night at 3:30 in the morning there was loud loud banging and rustling around that caused them not to be able to sleep. Guest services just gaslit them and said it was a "rouge wave" every night... at 3:30..... just beware, the interior rooms didnt experience those sounds.
just hung out on the beach but every one is right on top of each other and the beach wasnt very accessible away from the ships it was annoying to be on the beautiful island and just see giant boats in the view. It also felt like such a short stop and like we didnt have enough time to explore.
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