Fun cruise with friends and family!

Carnival Vista Cruise Review to Caribbean - Western

nvan98

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 34

Overall rating:

3.7 out of 5

Verified Review

7 Night Western Caribbean (Galveston Roundtrip)

Sail date: March 12, 2022

Ship: Carnival Vista

Cabin type: Balcony

Cabin number: 9287

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

The cruise was fun, and I can see Carnival's team was trying their best to offer good service their customers. However, there was big hiccup with Carnival wifi service and the Carnival hub. Our internet plans we purchased before the trip were wiped out from the app. The Carnival hub works intermittently, and the chat function was not working sometimes. Expecting a very very long line at customer service on the first two days or so to get their internet questions resolved. Our waiter Karlo at Horizon did a fantastic job making sure our big group (11 adults and 10 kids) are taken cared of at dinners. Orders arriving quick and correct, and he will remember every thing you ask and your names. Carnival don't want to lose him.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Game machine took our money but didn't operate. I had to get in line at customer service to have it reimbursed to my card. Did the sky ride and water slides and pool table. fitness center is in good shape.

Entertainment

3 out of 5

The hot shot band and karaoke were good.

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Karlo, our headwaiter at Horizon restaurant is the highlight of our trip. He remembered our names (11 adults and 10 kids) and offered us an excellent service. We came to dinner at Horizon every night and couldn't wait to see Karlo, knowing that he will take good care of us. Karlo and his team Ni Ketut, Rowan and Serhil did a great job. We went to other restaurants besides Horizon, but didn't get a equally satisfactory service. Karlo went above and beyond to make customers happy and with genuine caring. Carnival should keep him as your valuable asset.

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Pillow and Bed on the King bed is comfortable. Komang was friendly and nice, and clean our room very nice. A nice little surprise everyday when we come back to cabin is an animal towel waiting for us.