CRAZY CRUISE

Carnival Vista Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 30

Overall rating:

4.1 out of 5
Verified Review
Carnival Vista

8 Night Western Caribbean (Galveston Roundtrip)

Sail date: April 13, 2019

Ship: Carnival Vista

Cabin type: Balcony

Cabin number: 7223

Traveled as: Large Group

Reviewed: 1 year ago

Review summary

Carnival did their best to make sure all guests had a great time! on the other hand, dropped the ball! instead of giving my the credit promised to me they gave me less than half. I called on my first day of the cruise was on the phone for over an hour ( there goes time taken from my vacation) and the manager promised me the remaining balance would be sent over to carnival by Tuesday. Thursday comes and still nothing! I have been using for a long time now for all of my family vacations, and I book at least 4 rooms with them at a time, sometimes twice a year. They said they apologize but had no idea why their manager would tell me that my credit would be available by Tuesday. I am in customer service and as a loyal platinum customer, I expected to be treated WAY better than this. If you value honesty and integrity, book through someone else! Let your friends and family know that will tell you one thing to get you to book with them, and not follow through. I NEVER complain, I just try to see the good and make the best of it. But my family and I are going on another cruise in December and will be reserving our 24 cabins with another travel agency. It is sad when you spend thousands and thousands of your hard earned money, just to get screwed over. , moving forward i hope you value your customers and don't loose them over an onboard credit of $125.00 promised by YOUR employees to YOUR customers.

Embarkation

3 out of 5
I was there 5 minutes early and they made me stand in the Early/ late line!

Ship experiences

Food and Dining

5 out of 5
Carnival always has great food, BUT the deserts were not good at all.

Onboard Activities

5 out of 5
There is always something to do on all carnival ships. I wish they time frames were different, a lot of activities we wanted to do overlapped each other so we were stick picking one or the other which was a bummer!

Entertainment

5 out of 5
Great performers.

Children's Programs

didnt bring kids.

Service and Staff

5 out of 5
usually our steward interacts with us, this time, he just did his job and didn't really talk that much.

Ship Quality

5 out of 5
very clean.

Cabin / Stateroom

4 out of 5
the storage space was very limited! I had cloths that had to stay in the bag because there were not enough drawers/ hanging space.

Ship tip

learn the ship the first day, and map out your activities.

Ports of call

Galveston, Texas

1 out of 5
transportation drivers are very rude!

Cozumel, Mexico

3 out of 5
I have been here several times, it was rainy but we made the most of it. Fat Tuesdays is always a plus!

Costa Maya (Mahahual), Mexico

4 out of 5
loved the entertainment, be sure to download the currency app because they will try to pull a fast one on you!

Belize City, Belize

5 out of 5
Hands down always an amazing educational port! people are very nice, we love coming here!

Mahogany Bay, Roatan, Bay Islands, Honduras Did not visit port

This was the one port i was looking forward to visiting (becuase we've been to the rest of them) but we couldn't dock here due to the winds. They refunded our excursions and took us BACK to Cozumel. My Family and I were all celebrating and all looking forward to this island. very dissapointing.

Disembarkation

1 out of 5
THE WORST! we missed our first shuttle to the airport because it took so long to get off.
Was this review helpful? 10

Be the first to comment

Leave a comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other reviews of this sailing