Wouldn't do Vista again and debating on even another cruise

Item: Carnival Vista
Rating: 3.5
Author: acollier

Carnival Vista Cruise Review to Caribbean - Southern

acollier

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 29

Overall rating:

3.5 out of 5

Verified Review

8 Night Southern Caribbean (Miami Roundtrip)

Sail date: July 01, 2017

Ship: Carnival Vista

Cabin type: Inside

Cabin number: 6215

Traveled as: Couple

Reviewed: 7 years ago

Review summary

Would never go on the Vista again. We are having issues with being charged double by Vista in general and by cloud spa 9. I purchased a couple massage prior to the boat which was discounted and then after the massage got charged the full pricing and then refunded my discounted price. The price bumped about $100. I am trying to nor get my money back because I saw on the website that my original price should've been locked in.

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

2 out of 5

Was not happy about Havana being closed off to "non havana" guests made it seem segregated. There needs to be a pool on the serenity deck because the other ones constantly have screaming kids in them. Fitness center and spa options ie sauna and steam room were not comparable to that of the Pride. Vista didn't even have a steam room and the sauna was beyond tiny.

Entertainment

2 out of 5

Main Dj was horrible, his musical selection was limited and was more catered to suburban teenage girls.

Children's Programs

No kids

Service and Staff

3 out of 5

We dined at Fahrenheit 555 and they broke a glass and that glass chip hit my boyfriend. At the end of the meal they stated that our meal would be complimentary but at the end of the cruise I was still charged.

Ship Quality

3 out of 5

The ships layout was very compartmentalized and an older style feel which made me feel like I was in the 60s.

Cabin / Stateroom

5 out of 5

Ports of call

Miami, Florida

4 out of 5

Grand Turk Island

5 out of 5

Great that the beach waa right there. Great excursion with snorkeling and sting rays.

Thumbs Up 4

La Romana, Dominican Republic

4 out of 5

Port waa good upset that the beach was 30 min away.

Thumbs Up 0

Oranjestad, Aruba

3 out of 5

Hated that the beach was not there and was not a fan of the town.

Thumbs Up 0

Willemstad, Curacao

3 out of 5

Excursion was the sea trek. Experience underwater was good but we had to wait an hour to get in the water and was running late so we almost misses the boat.

Thumbs Up 0

Disembarkation

5 out of 5

8 Comments

donteenac 7 years ago

dont use a Debit Card

Thumbs Up 0

Flag

BeachTraveler 7 years ago

This happened to us on the Magic last summer after our very expensive couples massage. Thank goodness I got a print out to review all of our charges. But guess who had to do the one thing she hates doing on her last night of cruising, stand in the long customer service line. The most dissapointing part was having to explain the problem and it not being recognized immediately as their error. It became so awkward that I finally said you think I did 2 couple massages back to back minutes a part, for that price?! The spa was closed and she had to make phone calls to whoever to "figure out what happened", like c'mon. The disputing part is what frustrated me most, just fix it already! Missed my dang show fooling around with them! Smh

Thumbs Up 0

Flag

Crazycruiser962 7 years ago

Good luck! If Carnival owes you money they will definitely pay you back, they have sent us cheques in the mail when we weren't even expecting anything!

Thumbs Up 0

Flag

GIL155 7 years ago

keep fighting! you are right!

Thumbs Up 0

Flag

pabwright 7 years ago

I always travel with copies of receipts and confirmation of payment. I was on Vista in November and need proof of order and payment for my honeymoon cake. It seems there were no records of it. Sometime a bigger ship is not a better ship

Thumbs Up 0

Flag

Katievp 7 years ago

We had no issues on the Dream. It sounds like your masseuse did not know how to process the auto gratuity portion correctly.

Thumbs Up 0

Flag

badlcho 7 years ago

not bug but big. i can't type/text with my fat fingers :)

Thumbs Up 0

Flag

badlcho 7 years ago

someone screwed up bug time. i pre-purchased spa service before I sailed on the Vista in December. no issues at all with billing. i can't imagine they won't fix it if you have documentation that you pre-paid for services. hope they fix it.

Thumbs Up 0

Flag

Other reviews of this sailing

It's a 6

Amazing 8 Night Southern Carribean Cruise

Ship Grand