Horrible Service!

Item: Carnival Vista
Rating: 2
Author: jpoulson

Carnival Vista Cruise Review to Caribbean - Southern

jpoulson

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 69

Overall rating:

2 out of 5

Verified Review

8 Night Southern Caribbean (Miami Roundtrip)

Sail date: June 03, 2017

Ship: Carnival Vista

Cabin type: Balcony

Cabin number: 6462

Traveled as: Family (young children)

Reviewed: 7 years ago

Review summary

Boat was great, however we were woken up at 4am each night of our cruise (except 1) with the sound of crashing dishes or dumping/dragging silverware. We complained to two people, they came up to investigate, couldn't discover where it was coming from. Called the customer service multiple times, even at 4am when it happened, but since it only happened for a couple minutes each night they couldn't determine the cause either. My wife's mother just passed away and we were trying to enjoy some relaxation time. Instead, we got hardly any sleep, were groggy during the days and basically told that we were "lying" about noises by the service desk. We paid extra for the nicer accomodations and were not offered any sort of comfort or compensation for the mess they would not fess up to. Horrible experience.

Ship experiences

Food and Dining

3 out of 5

they really got to do away with charging for sodas. lame.

Onboard Activities

3 out of 5

way too many things that you had to pay $$ for and were not included in the cruise. very frustrating for the kids (and the parents)

Entertainment

3 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5

See above :(

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

Boat was great, however we were woken up at 4am each night of our cruise (except 1) with the sound of crashing dishes or dumpling/dragging silverware. We complained to two people (including our room steward), they came up to investigate, couldn't discover where it was coming from. Called the customer service multiple times, even at 4am when it happened, but since it only happened for a couple minutes each night they couldn't determine the cause either. My wife's mother just passed away and we were trying to enjoy some relaxation time. Instead, we got hardly any sleep, were groggy during the days and basically told that we were "lying" about noises by the service desk. We paid extra for the nicer accomodations and were not offered any sort of comfort or compensation for the mess they would not fess up to. Horrible experience.

Ports of call

Miami, Florida

3 out of 5

Grand Turk Island

1 out of 5

not enough time, not much to do

Thumbs Up 2

La Romana, Dominican Republic

5 out of 5

Oranjestad, Aruba

5 out of 5

wow

Thumbs Up 0

Willemstad, Curacao

5 out of 5

beaches are wow

Thumbs Up 0

11 Comments

Teresa56 7 years ago

research don't stay near a kitchen..... simple solution

Thumbs Up 2

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dylan2387 7 years ago

Move on you only were woken up for a few minutes its fine

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Weber7 7 years ago

yep, always look at the floor plan before you pick your cabin.

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cruisefiend79 7 years ago

Well when you pick your room try and go with rooms that are sandwiched in between floors with only rooms. If not stay away from public areas. Never book by the Casino, Clubs, Atrium.

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quinnlefeber 7 years ago

Ear plugs

Thumbs Up 4

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batch123 7 years ago

So closing your eyes and going back to sleep must not have been an option for you?

Thumbs Up 1

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JusMe 7 years ago

The Vista has very thin walls, the first two night we were on it we heard a banging sound in all 3 cabins we had booked. I heard what the people in the next cabin was saying. I was woken up a few times by the neighbors in the next cabin yelling and had to call security 3 nights to quiet them down at 2 am.

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cbelc2 7 years ago

I've been there! I have heard silverware in the early mornings on some ship or another. Now I just try to get a very high floor. The crew, after all, does have to prep breakfast.

Thumbs Up 2

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Aft4life 7 years ago

if it only happened for a couple of minutes then why not goto the bathroom and go back to sleep when it stops? yes it's annoying but there are lots of noises on the ship. but you make it sound like a few minutes a night of noise destroyed your whole trip and you got no rest the other 23 hours and 58 minutes of the day. condolences to you and your wife. That does suck. sorry to hear that. hope you did get some enjoyment out of it.

Thumbs Up 5

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Weber7 7 years ago

Sounds like lack of research to me.

Thumbs Up 2

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frankroselli 7 years ago

It sound like there was a Ghost in the ship! I don't know it's freaking me out

Thumbs Up 2

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