Carnival Valor Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

Experience
4-6 cruises

Review
1

Helpful Vote
1

3 out of 5

On & Off Nightmare

Sail Date: October 08, 2016

Reviewed: 1 month ago

Traveled As: Couple

Room Type: Suite

We took a five day trip from Port Canaveral to the Bahamas, leaving on Oct 8th.  Due to Hurricane Mathew the port was closed prior to our departure and the ship was delayed. This was understandable and outside the cruise line's control; however embarkation was confusing, with long lines and little direction or communication from cruise/port staff.  Still we were ready to overlook this due to the unforeseen issues caused by hurricane.

The debarkation process was another matter. There were no outside issues, still the process was frustrating. We had our bags taken the night before, and had priority level clearance. BUT we could not get off the elevator on the main level as the area was packed with others brining their bags.  It was a disaster! No one could move, elevator bells kept going off. There was no staff to direct anyone. There was no communication at all.  It was actually a dangerous situation with so many people  clustered together.  When we finally got out of the elevator area and were able to go to our debarkation location it was completely empty and we were able to leave the ship. Looking back though the bottle jam was still apparent for others.  A little more communication and planning would have prevented this problem.  Actually communication throughout the cruise was sparse and lines at the customer service desk were long. More staff there would have been helpful.

Otherwise, even though two of our ports were changed due to the storm, we had a great time. Our suite was beautiful, and the room and wait staff while cruising were attentive.

Cabin / Stateroom
Loved everything about the cabin - it is what made the cruise enjoyable.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Carnival hub and network package were not available throughout the ship, especially in room.
Children's Programs
Entertainment
Would have liked more shows, less games. Also miss the ice carving done on previous cruises.
Service and Staff
Room & wait staff fine, but long lines at service desk.
Food and Dining

Tip

Did love the Serenity Deck - check it out for a quiet, adults-only retreat.



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