very poor customer service

Item: Carnival Valor
Rating: 2
Author: marilynbrady2

Carnival Valor Cruise Review to Caribbean - Western

marilynbrady2

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 16

Overall rating:

2 out of 5

Verified Review

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: April 02, 2016

Ship: Carnival Valor

Cabin type: Balcony

Cabin number: 7360

Traveled as: Couple

Reviewed: 8 years ago

Review summary

Departure postponed due to medical emergency, totally understood. Once at terminal, long lines which didn't move for 2 hours, no information given, no food available once aboard at ten pm, dining room had been open earlier for priority passengers, Lido closing down as we got on board, minimal to no choices, immediate safety drill, no food available afterward other than pizza or grill, terribly long lines, luggage not provided til 2 am, very noisy at that time.

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

1 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

More information prior to boarding, food available for all late boarding passengers

Thumbs up

Ports of call

Port Canaveral, Florida

5 out of 5

Cozumel, Mexico

3 out of 5

Belize City, Belize

3 out of 5

Mahogany Bay, Roatan, Bay Islands, Honduras

3 out of 5

Costa Maya (Mahahual), Mexico

1 out of 5

7 Comments

tammy10 8 years ago

We were on that cruise and had no issues whatsoever. We board extremely fast only took the time to do the paperwork, went straight to our rooms dropped off our carrying on bags and hit the dinning room for a wonderful meal. The staff was excellent as was the food. We were sad about missing the one port cause we had not been there before, but the cave tubing we did in Belize was great.See ya in 17!

Thumbs Up 0

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RyanWorley 8 years ago

What I don't get is why this is such an enormous deal! On that cruise I saw a rescue squad come 3 times for different people. It's not magnificent that one of them didn't make it. I'm just saying that it's totally possible and that you should monitor your own health before cruising. Sorry if this offends anyone but it is the cold hard truth.

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medici5613 8 years ago

I don't really think that anyone should have really been "accommodated" because another person died! What kind of a hole do you have to be to benefit from someone passing away?

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RyanWorley 8 years ago

I was within that frustrating moment and it was hectic. You may have missed the chips and water that they passed through but they should have had more options once we got on board. Hope you in joyed the rest of the cruise like I did!

Thumbs Up 1

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ystaib 8 years ago

if this was one on Apr 2 the ship was late getting into port because they turned ship around to try to save someone. the person died. no fault of valor. We ordered room service and luggage beat us to the room. carnival gave port fee back that was cancelled, 25 dollars once and 20 percent off future cruise. We were tired but appreciated carnival doing everything for that person

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jenpatra 8 years ago

When was this. What could have been so bad in port that you couldnt get on board till 10pm?

Thumbs Up 2

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TNTGreen 8 years ago

It's unfortunate that their was a medical emergency which is not the Carnivals fault but they should of had more options because of the late boarding with that said after 9:30/10 on a normal cruise all that is usually available is pizza and room service.

Thumbs Up 2

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Other reviews of this sailing

Sorry, Carnival, you need to do better than this!

Great First Cruise

Carnival Valor Western Caribbean