very poor customer service

Carnival Valor Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 4-6 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Port Canaveral Roundtrip)
Sail Date: April 02, 2016
Ship: Carnival Valor
Cabin Type: Balcony
Cabin Number: 7360
Traveled As: Couple
Reviewed: 1 year ago

Departure postponed due to medical emergency, totally understood. Once at terminal, long lines which didn't move for 2 hours, no information given, no food available once aboard at ten pm, dining room had been open earlier for priority passengers, Lido closing down as we got on board, minimal to no choices, immediate safety drill, no food available afterward other than pizza or grill, terribly long lines, luggage not provided til 2 am, very noisy at that time.

Food and Dining

1 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

1 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship Tip

More information prior to boarding, food available for all late boarding passengers

3 out of 5
3 out of 5
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