Good first experience with some unsatisfactory services

Item: Carnival Triumph
Rating: 3
Author: todaywwjd

Carnival Triumph Cruise Review to Caribbean - Western

todaywwjd

Contributor Level: Purser

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 8

Overall rating:

3 out of 5

Verified Review

5 Night Western Caribbean (New Orleans Roundtrip)

Sail date: September 17, 2016

Ship: Carnival Triumph

Cabin type: Oceanview

Cabin number: 1250

Traveled as: Family (young children)

Reviewed: 8 years ago

Review summary

First, I would say that the cruise was very enjoyable. The service staff was great. The food was real good. My only gripes are with the port cities and Carnival's Guest Services. My impression from Guest Services is that if you aren't going to do an excursion with them, they won't be very helpful. We have a big family, so paying for these excursions is out of the budget. So, I called Guest Services several times for advice. No one could help. I even spoke to one person that said that they didn't know because they have never been to that port city. So what ended up happening was we paid we too much to go to a beach in Cozumel. Progresso was a nightmare because we went to the public beach and had no idea that we were going to hounded constantly by people trying to sell stuff to us. This even happened while we were laying down on the beach.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ports of call

New Orleans, Louisiana

5 out of 5

Cozumel, Mexico

3 out of 5

The private beach we went to was nice, but it was expensive. Would have liked to know about other options that were cheaper.

Thumbs Up 7

Progreso (Merida), Mexico

1 out of 5

Don't go to the public beach.

Thumbs Up 1

5 Comments

todaywwjd 8 years ago

I saw the excursions listed that carnival was advertising, and they were too expensive for us. (We had 6 in our party; 4 of which were kids). I would have liked to enjoy the port cities without having to pay a lot. I was told to google forums, but there are so many and hard to navigate. Overall, we enjoyed it, just wish Carnival was a more helpful.

Thumbs Up 0

Flag

kcarl101 8 years ago

We got back last week and in Cozumel we booked the snorkeling with sea turtles and cavern snorkel. It was an awesome excursion! I would highly recommend it, but be a decent swimmer. If you aren't, the guides will help, but it was tough to swim and make sure my young son was doing ok too. As for progresso, we did the Dzibilchaltun ruins and Mexican fiesta. We had a blast! endless drinks at fiesta.

Thumbs Up 0

Flag

sunshinel9ver 8 years ago

Why did you not go to the shore excursions desk instead of guest services? The cruise director and cruise staff could also give you advice.

Thumbs Up 2

Flag

behappyab 8 years ago

We have been to this port before on a previous cruise. ( progresso was one we passed on. We enjoyed laying in the sun and when people came back we heard bad reviews so we were glad we just stayed on board) but Cozumel is always wonderful we enjoy Mr. Sanchos and it never disappoints. We have been there every time we went on previous cruises and have a blast each time without those nagging people.

Thumbs Up 0

Flag

perrywalden3 8 years ago

We did the same ports last week. And, we also had a big group. We actually did a beach with included alcohol from one of the vendors on this site and really enjoyed it (Progreso). Not cheap but cheaper than Carnival. I have never done this but I know a lot of people just get off the ship and find something from all those people on the dock. I really wouldn't take that question to guest services.

Thumbs Up 1

Flag

Other reviews of this sailing

Cruising Down the Mississippi

Very unorganized

Carnival Triumph