Suddenly Disappointed....

Carnival Triumph Cruise Review to Caribbean - Western


Contributor Level: Third Mate
Experience: 4-6 cruises
Reviews: 2
Helpful Vote: 1

Overall Rating:

3.0 out of 5
4 Night Western Caribbean (Galveston Roundtrip)
Sail Date: October 01, 2015
Ship: Carnival Triumph
Cabin Type: Suite
Cabin Number: 7265
Traveled As: Family (older children)
Reviewed: 1 year ago

I love Carnival and I love the Triumph....I've been on the Triumph a total of 5 cruises, 2 before the fire and 3 after....the last two cruises the quality of the food in the main dining room has been very disappointing....no flavor and not always the correct temperature. But my BIGGEST disappointment came from the quality of service from the staff....The one sure thing I could ALWAYS brag on the Triumph was the outstanding service. This was not the case this time. Staff members in the Casino were rude and unhelpful.....room service had issues of answering their phones, late deliveries on pre-set orders, or no deliveries at all when items had been requested. No matter what has ever gone wrong on the Triumph, the staff has always been exceptional.....until now. Bring on the rotation....
 

Food and Dining

1 out of 5
MDR was a complete disappointment...No flavor, service was incredibly slow, wrong food brought, items forgotten. Lido deck was dining

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5
Casino staff was rude, Room service was late, if it showed up at all.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
LOVED, LOVED, LOVED my first experience in a suite!!! Can't wait to do it again!!!
5 out of 5
5 out of 5
LOVE going to Mr. Sancho's All Inclusive Resort!!! The snorkeling through them was outstanding!!! The service, food, & drinks are the BEST!!!
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