needs better customer service!!!
Carnival Triumph Cruise Review to Caribbean - Western
5 Night Western Caribbean (New Orleans Roundtrip)
Sail date: December 11, 2010
Ship: Carnival Triumph
Cabin type: Inside
Traveled as: Couple
Reviewed: 13 years ago
Review summary
The ship was nice with good food. We had a problem with the beds of the room. My son accidentaly ordered a room with bunk beds. We tried to get it fixed at guest services but they told us they would not accomodate us and that "This is not a Hotel". We were told this numerous times. We know we made a mistake booking the room but we don't appreciate being talked to like we are stupid. Being told numerous times "this is not a hotel or this is not an airplane". They would not even apologize for not being able to help us. Guest Services on the Triumph is horrible. We went to guest services and took out or gratuity because of them. Oh and we did not get a phone call before we left to see if we wanted a bunk bed room.Ship experiences
Food and Dining
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Pros: The food and food service was great.
Cons: Too many foreigners that work on the boat. You can't understand those people.
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