Carnival Triumph Cruise Review to Caribbean - Western

Contributor Level: Deck Hand

Experience
1 cruise (first)

Reviews
0

Helpful Votes
0

1 out of 5

needs better customer service!!!

Sail Date: December 11, 2010

Reviewed: 5 years ago

Traveled As: Couple

Room Type: Inside

The ship was nice with good food. We had a problem with the beds of the room. My son accidentaly ordered a room with bunk beds. We tried to get it fixed at guest services but they told us they would not accomodate us and that "This is not a Hotel". We were told this numerous times. We know we made a mistake booking the room but we don't appreciate being talked to like we are stupid. Being told numerous times "this is not a hotel or this is not an airplane". They would not even apologize for not being able to help us. Guest Services on the Triumph is horrible. We went to guest services and took out or gratuity because of them. Oh and we did not get a phone call before we left to see if we wanted a bunk bed room.

Pros: The food and food service was great.

Cons: Too many foreigners that work on the boat. You can't understand those people.

Recommends Carnival Triumph? No.

Cabin / Stateroom
We are a couple and we did not want a bunk bed. They let other people upgrade and not us. They would not let us upgrade.
Service and Staff
GUEST SERVICES NOT WILLING TO HELP AT ALL. THEY GOT VERY RUDE AND SAID "THIS IS A SHIP MAM, LOOK AROUND CAN'T YOU SEE THIS IS NOT A HOTEL"!!!
Ship Quality
Entertainment
Children's Programs
Food and Dining


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