Disappointed we can't disembark with daughter

Carnival Sunshine Cruise Review to Caribbean - Bahamas

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 6

Overall rating:

2.8 out of 5
Carnival Sunshine

5 Night Bahamas (Charleston Roundtrip)

Sail date: January 31, 2022

Ship: Carnival Sunshine

Cabin type: Oceanview

Cabin number: 1508

Traveled as: Family (young children)

Reviewed: 2 years ago

Review summary

Despite my wife and I both being vaccinated and boosted, we aren't allowed to disembark the boat because our 4 year old daughter can't legally get vaccinated yet. Nevermind the fact she had to pass two COVID tests before getting on the boat -- one of which Carnival charged us $150 for. Before the trip we talked to a Carnival agent who told us we would just need an exemption for my daughter but never mentioned the fact we couldn't get off the ship even with the exemption. We also never got the exemption letter itself. We read the paper we signed for her and it is vague by design -- no where does it mention age or the exemption is just to ride the boat itself. We shouldn't have to ask clarifiying questions for enjoying a $1k+ trip. We feel Carnival pulled one over us and was intentionally unclear to get our money -- we won't be coming back.

Embarkation

1 out of 5

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

5 out of 5
This was by far the best part of the trip. The Carnival staff is amazing and deserves recognition as such.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
The cabin was very clean and larger than expected. The crew who maintained the cabin are some of the nicest people I've ever met.

Ship tip

If you have children under 5 make sure you only book cruises for private islands like Princess Cays or you won't be able to get off the boat

Ports of call

Charleston, South Carolina

3 out of 5

Bimini, Bahamas

1 out of 5

Disembarkation

1 out of 5
If I could give it a 0 it would be more applicable because we weren't allowed to disembark. I'll 100% take responsibility for not researching further but we actually talked to a Carnival agent before the trip and never was it menioned we couldn't disembark unless we wanted to actually put our daughter in a bubble. I just feel a bit bamboozled and am extremely disappointed.
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