The experience as a whole was underwhelming. The ship was dirty, the food wasn’t good, aside from our servers at dinner and staff at the kids club, the staff seemed unhelpful at best. There were no diapers available for sale on the ship. We were set to have an8:15 dinner which didn’t work with our small kids. We requested to be moved to the 6pm seating on our first day. On day 2 a paper was slid under the door moving us to the anytime dining room for a 5:30 seating. When I complained and requested keeping my 8:15 dinner time I was told that my table had already been given away even though we DID NOT want a 5:30 seating. In fact we were told that 6pm had been booked a year in advance and was never an option for us. If we had been told that initially we would have suffered through our 8:15 dining time.
Embarkation
2 out of 5
Everything was rushed. The entrance wasn’t made special, and we boarded the ship not knowing how we even access our rooms.
Ship experiences
Food and Dining
2 out of 5
The food was ok at best. The buffets were awful. The traffic patterns made it nearly impossible to navigate with children. The lines were extremely long for everything and all of the tables not in use were dirty. It took two attempts to even understand how ordering worked at the pasta restaurant. Our servers for dinner were the one shining star of the dining experience.
Onboard Activities
2 out of 5
The pool was busy but nice. The ropes course was small and closed most of the time due to “winds”. The mini golf course was not stocked with balls or anyone working and there were dirty dishes and glasses on the ground.
Entertainment
2 out of 5
We didn’t enjoy much and especially disliked having to walk through the very smoky casino to get to anywhere.
Children's Programs
3 out of 5
The staff at the kids club were wonderful although the process for signing kids in/out was tedious. I was also disappointed that the kids club closed for workshops during the day which cost additional money.
Service and Staff
4 out of 5
Our waiters Adi and Remika were wonderful. They truly made the trip for us!
Ship Quality
1 out of 5
The common areas were filthy. Having to walk through the smoke-filled casino to get places was awful, and the layout to get food on the Lido deck was atrocious to the point that we avoided it as much as possible. The lines were extremely long and the floors very slippery with almost no space to get around the lines.
Cabin / Stateroom
3 out of 5
The balcony was not nice/clean. We were supposed to be able to have adjoining balconies with the other stateroom in our party, but were unable due to a metal beam. The door and latch for the balcony door did not work properly. The bathroom smelled.
There was nowhere to go once we were required to leave our stateroom and before we were allowed to disembark. In addition in order to get tags to leave in the earlier time slot you needed to fight other passengers with no help from staff.
I feel sorry for you. Waking up each morning and complaining, finding fault with everything and just generally being miserable. Try being positive every once in a while and smile. It doesn’t hurt.!!
First off, we had a good time because a cruise is what you make it. Second, this was our 18th cruise. That being said, this review was pretty much my experience. My time dining means wait in line to check in and then wait for a table as you would at any restaurant ashore, not show up anytime and be seated. I disagree about the food it was less than ok.
Any time dining is, ANYTIME between 5:30-8:30. Meaning, you could go at 5:30, 6:00, 6:30 or anytime between then! That should have been a non-issue. Usually “anytime” is the one sold out.
If you cruise again try other resturants on the ship beside the buffet. There are so many choices. I cruised years ago with a small child. I packed tons of diapers. I didn't expect the ship to have them and if they did i knew they would be expensive. I have never had a bad cruise but then again i dont stress the small stuff.
Sorry you had such a terrible time. I have never tried to cruise with children especially young ones. And with a ship this size long lines are expected.
It definitely seems like cruising may not be for you. You didn’t seem to enjoy much of anything. Nothing is perfect, but I can’t imagine being on a cruise and being so miserable.
All I can say about this post was wow! I cannot believe everything was a horrible experience for you! Have you cruised before? I appreciate your post because it gives me insight as to the feedback about this particular ship. But WOW! Just wow!
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Contact us
Submitting...
Need help from a personal vacation planner?
Loading...
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.
