When it comes to organization - - - -

Item: Carnival Splendor
Rating: 3.6
Author: snakecharmer45

Carnival Splendor Cruise Review to Hawaii

snakecharmer45

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 4

Overall rating:

3.6 out of 5

14 Night Hawaii Carnival Journeys (Los Angeles Roundtrip)

Sail date: December 01, 2018

Ship: Carnival Splendor

Cabin type: Inside

Cabin number: 2460

Traveled as: Couple

Reviewed: 5 years ago

Review summary

We've had many enjoyable cruises on other cruise lines. Carnival was the most unorganized bunch of people we have experienced. They need to get friendly, helpful people at the front desk and also with Excursions. They were not helpful and acted very uncaring. When we were disembarking, asked for a wheelchair for my husband and never got one. He had to walk the entire distance while suffering from a heart condition and recovering from Chemo, radiation and surgery. They seem to have 'NO' system whatsoever. After asking for our flight times, and flight numbers, they were totally ignored when disembarking. We were just more cattle being unloaded and nearly missed our flight. If we didn't already have a Carnival cruise booked and paid-for in January, this would have been our last!

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

The Gold Pearl Restaurant

4 out of 5

Our servers, June and Shimrie were excellent. They deserve a promotion. If it weren't for them, there would not be many good memories of this trip. The food was mostly very good. The lobster was a little overcooked, but good. The steaks were not always the best, but good. We felt that there were many 'recycles' on the menu, but overall, the food was good.

Onboard Activities

4 out of 5

Entertainment

3 out of 5

Service and Staff

4 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship tip

Get receipts for everything upfront - especially if dealing with a 3rd party (such as: Vacations to Go)

Thumbs up

Ports of call

Long Beach (Los Angeles), California

3 out of 5

Kahului, Maui

5 out of 5

Honolulu, Oahu

4 out of 5

Kailua-Kona, Hawaii

4 out of 5

Hilo, Hawaii

4 out of 5

Ensenada, Mexico

3 out of 5

Disembarkation

2 out of 5

Total lack of organization from beginning to end. No one cares, no one listens. They act as if it's their first time experiencing disembarkation. Took 3-1/2 hours to get people off the ship. Then they totally disregarded information they specifically asked for upfront - Flight times & flight numbers. They did NOT prioritize those with early flights at all. Transport busses were slow and disorganized. Very bad experience and we have taken multiple cruises in the past. Staff at front desk were not very helpful when they could not find 5 of the 7 transfers we had paid for and were not confirmed. Promised a 24 hr call back with answers. It took 8 days.

3 Comments

sfcvan 5 years ago

That's unusual, those with flights to catch normally get off first. Make sure you call Carnival and let them know.

Thumbs Up 0

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ljkg 5 years ago

I understand if your husband isn't well. But Carnival and any other cruise line are not hospitals or nursing homes. Sometimes we have to be responsible for our own selves and take appropriate steps to ensure we look after ourselves properly. Blaming a Cruise line for not getting your flight is not fair. Whoever booked the flight is at fault. Always allow extra time for travel. I work in a train station. We are always told it's our fault they missed their train. Like really we don't control the weather, road conditions and just lack of planning to get there earlier! I also love Carnival and if you look at my profile you'll see I've sailed on all cruise lines and never ever would I book a flight getting there or leaving with a tight time allowance. That creates a blame game and too much stress!

Thumbs Up 2

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rogerellenborland 5 years ago

Sorry you had such bad problems. What other cruise ships have you been on? WE HAVE BEEN ON 22 CARNIVAL AND NEVER HAD A PROBLEM.

Thumbs Up 1

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