Carnival has lost its focus on customer service
Carnival Splendor Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Miami Roundtrip)
Sail date: March 26, 2017
Ship: Carnival Splendor
Cabin type: Inside
Cabin number: 1400
Traveled as: Family (older children)
Reviewed: 7 years ago
Review summary
On the positive, the ports were fantastic. I especially enjoyed St. Thomas and San Juan. However, our room was not kept clean. On the first night of the cruise, our bathroom flooded when the shower failed to drain properly. In addition, our cabin was not cleaned well. Our room steward told us that Carnival now gives passengers the choice of what time of day they would like their room cleaned, morning, evening or both. There were 2 days ours easnt cleaned at all.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Ports of call
Amber Cove (Puerto Plata), Dominican Republic
2 Comments
ctav 7 years ago
I've started asking this question about the steward not cleaning of recent passengers. I've never experience this and if I had I would be at the purser desk within minutes. I tell my steward that I really don't need the turn down and other things at night to ease their already heavy work load but they still come.
venusofwisconsin 7 years ago