Ok.... not great.. service issues all over the place.

Carnival Splendor Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: April 19, 2015
Cabin Type: Oceanview
Cabin Number: 2362
Traveled As: Family (young children)
Reviewed: 2 years ago

it was a good cruise, it could have been great. They missed on some key points that they should really work on. We were promised 4 ports or calls, but they skipped one due to weather. Didnt even try to make it up in a different way. Basically... sorry we cant dock due to windy conditions, have a great day!!! on the second day our excursion was canceled due to not reaching the minimum numbers... again, not a single person tried to help us find another one.

food quality - so so... we have had better on previous cruises. service in buffet style restaurant, horrible. sit down dinner was awesome.

not much to do for kids and no one even tries to make an effort to help.

Crowd on the ship - simply rude...

Food and Dining

1 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
towards the end of the cruise, there was a funky raw sewage smell in the room every time the cabin above us flushed their toilet. we informed the guest services; their response " we will send someone to look at it" no one ever showed up... no apology, no empathy. it was as if we were bothering them by informing them of our issue.
3 out of 5
3 out of 5
5 out of 5
1 out of 5
ship didnt dock in Honduras...
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