Horrible Cruising Experience on Pride

Cruises: 7+ cruises

Review: 1

Helpful Votes: 27

Review summary

I just returned back to the USA from the United Kingdom on the Carnival Pride. The ship broke down shortly roughly one hour from departing Kiel, Germany. GPS coordinates We just broken down somewhere in the Baltic sea. Our last coordinates 54°36.95' N 010° 08' E with a course heading 321° speed 0.1 kts. Carnival Pride attempted to make the repairs at the mentioned coordinates (middle of the Baltic sea) for 24 hours set draft during the evening hours on Tuesday, July 18, 2023. Carnival Pride was set to embark to Sweden (Goteborg). Carnival Pride failed attempts to make repairs. The Germany officials (Kiel) towed the Pride vessel back to Germany. Carnival in a short turn around period managed to shuttle some 1200 passengers from Kiel, Germany back to the UK. Carnival promised to put guest up in hotels and to provide transportation from Stansted London Airport to the hotel closest to get our previous scheduled departure flights. We'll, Carnival dropped the ball on transportation from Stansted London Airport to our hotel (London Heathrow Airport Hotel). This left many frustrating passengers now stuck with making arrangements to get over to the hotel. Keeping this matter in prospective, it is now July 21, 2023 in the early morning hours at Stansted London Airport. My son and I traveled by Uber to the Heathrow Airport Hotel which was a two hours drive. To say the least that the hotel was a "zoo" as many others from the Carnival Pride ship started arriving. Carnival Pride offered the guest many of the perks such as basic free wi-fi, prorated one-day refund, and 25% future cruise credit. Other items Carnival Pride extended other deals such as not adding gratuities from Thursday forward. Gratuities is the subject of discussion for another day. In short, 24 hours before leaving the ship, simply request to have all your gratuities removed from your Sign-n-Sail account. I say all this because from a risk management experience Carnival did a damn fine job addressing the risk assessment while keeping the focus on customer satisfaction. Carnival Pride receives a (F) grade for not keeping to their commitment to transportation from the airport to the hotels.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

Dover (London), England

Copenhagen, Denmark

Warnemunde (Berlin), Germany

Tallinn, Estonia

Helsinki, Finland

Nynashamn (Stockholm), Sweden

Kiel, Germany

Goteborg (Gothenburg), Sweden Did not visit port

Disembarkation

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