This was my 7th Carnival cruise and very disappointed in the quality of service.

Item: Carnival Pride
Rating: 3.6
Author: brenda99lazara

Carnival Pride Cruise Review to Caribbean - Eastern

brenda99lazara

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 54

Overall rating:

3.6 out of 5

Verified Review

7 Night Eastern Caribbean (Baltimore Roundtrip)

Sail date: April 29, 2018

Ship: Carnival Pride

Cabin type: Balcony

Cabin number: 8165

Traveled as: Family (older children)

Reviewed: 6 years ago

Review summary

This was my 6th Carnival cruise and I was very disappointed. I'm a Customer Service Manager for a major department store so customer service is always a priority. I feel Carnival's level of service has dropped. When I was in line at Guest Services, I witnessed Carnival's associates treating passengers rudely. This didn't happen to me personally but I was taken back by this type of behavior. Other passengers that I met during the cruise reflected my feelings too. The one good thing I would say about this cruise was the cruise director, Leigh. He was funny and enjoyable. I definitely would take a another cruise but not with Carnival.

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5

When eating in the main dining room, my food was always served lukewarm. The last night was the only night when my food was served hot. The first night we waited for over 2 hours after being seated to be served our food. I witnessed other guests getting up and leaving the dining before eating because the wait was so long.

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Service and Staff

3 out of 5

The cruise director, Leigh, was excellent.

Ship Quality

3 out of 5

Common areas appeared to be clean. Very disappointed in the cleanliness of our cabin when we arrived. The toilet was dirty, sheets had stains on them, and it didn't appear that the cabin had been vacuumed. Reported our concerns to Guest Services and the Manager of Housekeeping came to our room. We left the room for awhile and they cleaned the cabin. This is your first impression of the boat when you arrive so I was very disappointed.

Cabin / Stateroom

4 out of 5

Ports of call

Grand Turk Island

4 out of 5

Half Moon Cay, Bahamas (Private Island)

5 out of 5

Freeport, Grand Bahama Island

3 out of 5

I wouldn't recommend going to the beach at this port, as we did. You have to travel a short distance to the beach by van. We actually arrived at the beach by 8 am and then the van driver informed us that we needed to be back at the van pickup by 11:15 am to get back to boat in time. I think we would have been better had we not got up so early to get off the ship. There are shops on the dock as you get off the ship. We could have just shopped and enjoyed Senior Frogs, this would have been a better option then going to the beach.

Thumbs Up 6

Disembarkation

4 out of 5

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