Carnival Pride Cruise Review to Caribbean - Eastern

Experience
1 cruise (first)

Reviews
0

Helpful Votes
0

2 out of 5

Ups and downs!

Sail Date: May 15, 2016

Reviewed: 6 months ago

Traveled As: Large Group

Room Type: Balcony

Our experience on Carnival Pride had some ups and downs.  Unfortunately, the downs will cause us to second guess going on another Carnival cruise.  On the bright side, the ups will have us looking into another cruise, but just with a different line.  Carnival's customer service for special assistance fell completely flat.  We had an elderly person traveling with us that required wheelchair assistance on and off the ship when embarking and disembarking.  The entire process was a nightmare.  If you are not an elite cruiser, privileged, or part of the fun package you receive zero accommodations.  We were told our elderly member would board the ship after crew members, entertainment, privileged/priority and fun package members were aboard, but that a carnival staff member must bring the wheelchair to us and then wheel our family member onto the ship.  By the time all of that happened everyone else in our group ended up on the ship almost an hour before our elderly family member.  Then when we tried to get this family member a wheelchair to disembark once we arrived home, a carnival staff member told us that we could not arrange for wheelchair service since our family member could not walk the length of the boat to the designated area for individuals that needed assistance.  What kind of customer service is that?  Obviously our family member could not walk a great distance if a wheelchair was needed to get off the boat, so how could they have been expected to walk to the designated area?  It was very disheartening to see elderly people treated that way.  Our statesman, Heru, was outstanding, as well as the lido deck 9 mid pool manager, John was amazing.  The two of them could not have been more accommodating.  Bar tenders at both of the Red Frog Pub bars & the Blue Iguana bar were great too.  These people are what made our trip memorable.  The islands were great too!  On a whole we had a positive experience when it came to cruising, but we more than likely will not cruise again with Carnival.

Cabin / Stateroom
The crew that kept our room tidy every day was great and couldn't have been anymore accommodating!
Embarkation and Disembarkation
AWFUL, AWFUL, AWFUL! Zero communication and zero organization.
Ship Quality
Environment and decor are older, but clean.
Destinations and Excursions
Onboard Activities
Children's Programs
If you don't have multiple children within your group it is very hard to get them included into kid activities, as groups get formed if you already know one another.
Entertainment
Service and Staff
It was hit or miss. You either came in contact with members that were great or others that weren't.
Food and Dining
The buffet food wasn't great. The dining room experience was better.

Tip

If you are bringing elderly people with you - bring your own assistance devices. If you are also bringing children make sure they bring a friend! Finally, make sure you prepare yourself for rude and greedy passengers, as well as be ready to fight for pool lounge chairs - early birds get the worms!



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