Less than I expected

Item: Carnival Panorama
Rating: 2.9
Author: elliottnordstro

Carnival Panorama Cruise Review to Mexico

elliottnordstro

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 24

Overall rating:

2.9 out of 5

Verified Review

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: May 07, 2022

Ship: Carnival Panorama

Cabin type: Inside

Cabin number: 6402

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Customer service on the ship and at Carnival's 800 number is very poor. They blame COVID for not having enough people.

Embarkation

3 out of 5

Ship experiences

Food and Dining

3 out of 5

Very average, nothing special

Onboard Activities

3 out of 5

Entertainment

3 out of 5

The main stage show left a lot to be desired. The level of the sound was ear shattering

Service and Staff

3 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

2 out of 5

We did not have robes. The cabin did not have a refrigerator for cold drinks, the ship's design has COOLERS like you use on a picnic. Totally useless !

Ship tip

Consider a older ship.

Thumbs up

Ports of call

Long Beach (Los Angeles), California

4 out of 5

Puerto Vallarta, Mexico

3 out of 5

Mazatlan, Mexico

2 out of 5

Cabo San Lucas, Mexico

2 out of 5

Disembarkation

5 out of 5

They gave us early disembarkation so we could have plenty of time to get to the airport for a early flight

5 Comments

JustCruz 2 years ago

If you want a robe, just ask your stateroom attendant. They will bring you one. Of course they don’t answer the phone at Guest Services, have you seen the long lines.

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jallaway 2 years ago

"coolers like you use on a picnic"? Maybe his was broke and he didn't realize the thing is supposed to get somewhat cold

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javawoody 2 years ago

Appreciate your view

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ElizabethOregon 2 years ago

Wow! Of course they’re short staffed from pandemic, there are many added tasks and complications even IF they didn’t have a gap in service during COVID creating a staffing nightmare for them. Sounds like lack of research on robes and refrigerator, but gosh those are easy to fix, why let it spoil your cruise? I have a note on my to do list to ask for robes when we board next cruise, based on research. Empty refrigerators always take time to get to good temp, if you asked this question on this app I’d give you my tips such as leave the cabinet open to let the hot air out and put a bucket of ice in the refrigerator with your items, and yes they’re not real efficient if you need something real cold put it on ice.

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Gwbigdog 2 years ago

Thanks for sharing

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