Booking errors were a nightmare but onboard staff were great

Carnival Panorama Cruise Review to Mexico

janellane889

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 16

Overall rating:

3.9 out of 5

Verified Review

Carnival Panorama

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: January 15, 2022

Ship: Carnival Panorama

Cabin type: Balcony

Cabin number: 8342

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Booking process had so many errors that one of our rooms were canceled even after full payment was received, wasn't notified of error and only noticed a refund on bank account. Call wait times exceeded an hour plus to get resolved. Was promised on board credit and was not honored when on ship. Cruise itself was fun but not better than Princess or Royal.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

need more variety in buffet

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Didn't have many live performances during the trip like plays or magicians. Just mediocre broadway singers

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Design is outdated, cleanliness was good

Cabin / Stateroom

4 out of 5

Ports of call

Puerto Vallarta, Mexico

4 out of 5

Mazatlan, Mexico

4 out of 5

Cabo San Lucas, Mexico

5 out of 5

Disembarkation

4 out of 5

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Awesome experience!

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