Booking errors were a nightmare but onboard staff were great

Carnival Panorama Cruise Review to Mexico

janellane889

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 17

Overall rating:

3.9 out of 5

Verified Review

7 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: January 15, 2022

Ship: Carnival Panorama

Cabin type: Balcony

Cabin number: 8342

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Booking process had so many errors that one of our rooms were canceled even after full payment was received, wasn't notified of error and only noticed a refund on bank account. Call wait times exceeded an hour plus to get resolved. Was promised on board credit and was not honored when on ship. Cruise itself was fun but not better than Princess or Royal.

Embarkation

4 out of 5

Ship experiences

Food and Dining

3 out of 5

need more variety in buffet

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Didn't have many live performances during the trip like plays or magicians. Just mediocre broadway singers

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Design is outdated, cleanliness was good

Cabin / Stateroom

4 out of 5

Ports of call

Puerto Vallarta, Mexico

4 out of 5

Mazatlan, Mexico

4 out of 5

Cabo San Lucas, Mexico

5 out of 5

Disembarkation

4 out of 5

9 Comments

Lazyboy 2 years ago

Hmmm...Wonder what "outdated" means? I know that Carnival does not keep up maintenance and repairs like some of the other lines, but outdated?

Thumbs Up 0

Flag

mcabrera 2 years ago

It's a new ship, don't understand how it could be outdated.

Thumbs Up 2

Flag

lisaf86404 2 years ago

The ship was beautiful, the food was great, lots of choices at buffet,

Thumbs Up 1

Flag

javawoody 2 years ago

Thanks for sharing your experience

Thumbs Up 0

Flag

izrgreen 2 years ago

Sorry you were disappointed

Thumbs Up 0

Flag

Gwbigdog 2 years ago

Old. Maybe you're agents fault

Thumbs Up 2

Flag

AuntPinkie 2 years ago

Sorry this cruise didn’t meet your expectations.

Thumbs Up 0

Flag

hollysmomtravel 2 years ago

Outdated? It's 3 years old..

Thumbs Up 4

Flag

cruising2004 2 years ago

Thanks for sharing.

Thumbs Up 1

Flag

Other reviews of this sailing

Awesome experience!

Better than expected

Great all inclusive get away.