Cruise was fine, agent was terrible

Item: Carnival Magic
Rating: 4
Author: hollanderden

Carnival Magic Cruise Review to Caribbean - Southern

hollanderden

Contributor Level: Deck Hand

Cruises: 7+ cruises

Review: 1

Helpful Votes: 12

Overall rating:

4 out of 5

Verified Review

8 Night Southern Caribbean (Miami Roundtrip)

Sail date: November 18, 2023

Ship: Carnival Magic

Cabin type: Balcony

Cabin number: 6402

Traveled as: Family (young children)

Reviewed: 11 months ago

Review summary

Cruise was fine agent sucked. They take every payment automatically except the last payment and if you miss it like I did because I was out of the country with no Wi-Fi they cancel your reservation making you to rebook at a higher price, worst rooms and lose your perks. When you have a family vacation for 11 planning on it you rebook. I called the agent Sal twice and he never returned my call. It just seems to me it’s a little unethical to do business like this. I will never use or any of there sister sites again and I will inform my family and friends how they treat you.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

4 out of 5

Entertainment

4 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ports of call

Miami, Florida

3 out of 5

Princess Cays (Cruise Line Private Island)

3 out of 5

Grand Turk Island

5 out of 5

Oranjestad, Aruba

5 out of 5

Willemstad, Curacao

5 out of 5

Disembarkation

2 out of 5

16 Comments

Cruisers4Lyfe 5 months ago

Thanks for sharing

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cruiseplayer 10 months ago

I have to admit , that after 81 cruises on Carnival , and over 600 days at sea , most of Carnivals cruise agents or planners don’t have a clue on even the time of day , or even call you back ! I think if their brains were dynamite, they couldn’t. Blow their. Nose !! 👏

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AuntPinkie 11 months ago

Thanks for the heads up because we will be on a cruise for a final payment in the future. Of course we already planned to pay off the cruise before we left. Sorry!

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belfy 11 months ago

You knew well ahead of time your last payment date. Your fault you missed it.

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jimbo502 11 months ago

My payments are set up to pay off my cruise 3 months ahead of saildate. I don’t understand how you could have missed a final payment.

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Gwbigdog 11 months ago

Thanks for sharing

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cruising2004 11 months ago

Lesson learned. Thank you for your review.

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natelorip 11 months ago

Thanks for sharing. Sorry you missed final payment. I always make sure to pay at least a week ahead of time so that you don't get cancelled.

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Roberta1953 11 months ago

When I have a final payment for a cruise ship I always mark it on my calendar a couple days before the due date Sorry you had this issue but the fact is, it is the cruisers responsibility to make sure payments are made on time

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javawoody 11 months ago

Sorry this happened but ultimately it’s your responsibility

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Texasmongoose 11 months ago

Did you use Carnival or one of Carnivals pvp’s or an outside agent

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ericbran 11 months ago

If it were me and I knew I was going out of town. I would've changed the date for my payment to come out of my account so that way u would have the funds come out on that specified day.

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cbyron3 11 months ago

While normally I might want to pile on...the same thing happened to me this month. I assumed they would automatically take the final payment and never gave it any thought... but I missed the very small final payment because...wait for it...I was on a Carnival cruise when it was due and don't get internet. My story has a happier ending. My PVP got a supervisor to reinstate everything as it was and we were back to where we started. I'm sorry your PVP wasn't as successful.

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HeavySeas 11 months ago

Thanks for sharing

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Need2CruiseSoon 11 months ago

It’s your responsibility to pay for your cruise on time.

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JimOhio 11 months ago

Thanks for sharing. You won't get any sympathy on this site for YOUR failure to make payments due to YOUR choice to be out of the country without Internet access. How exactly is that the fault of the cruise line?

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