Lost Luggage and Guest Services Doesn't Mix Well

Item: Carnival Magic
Rating: 3.7
Author: RoseandTom

Carnival Magic Cruise Review to Caribbean - Western

RoseandTom

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 8

Overall rating:

3.7 out of 5

7 Night Western Caribbean (Miami Roundtrip)

Sail date: February 17, 2019

Ship: Carnival Magic

Cabin type: Inside

Traveled as: Couple

Reviewed: 5 years ago

Review summary

If we had made it to our first stop, it would have been a better trip. Overall the cruise was good.

Embarkation

3 out of 5

Embarkation is always a chore.

Ship experiences

Food and Dining

4 out of 5

Dining is always great.

Onboard Activities

4 out of 5

Outdoor fitness equipment is nice while sailing.

Entertainment

4 out of 5

I enjoyed the comedy shows and the club. The dj is sometimes clueless. They don't change the music up when no one is dancing.

Service and Staff

4 out of 5

The dining and room service staff are always great. Guest services on this ship was disorganized and miscommunicated information. I had to visit them multiple times to get answers about our lost luggage. They said that I didn't have to worry about anything yet I had to contact them multiple times to get an update. They get a D.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

The cabin was comfortable and clean.

Ship tip

Don't drink the water. It was bad tasting.

Thumbs up

Ports of call

Miami, Florida

3 out of 5

George Town, Grand Cayman Did not visit port

A medical emergency had us divert to another port.

Thumbs Up 0

Mahogany Bay, Roatan, Bay Islands, Honduras

3 out of 5

Spendy which was a surprise. I wouldn't do this port again.

Thumbs Up 0

Belize City, Belize

4 out of 5

The mayan ruins were amazing. Don't bypass this excursion. You can do this on your own.

Thumbs Up 4

Cozumel, Mexico

5 out of 5

First time to Cozumel and I want to go back. It's beautiful. You can get things at a bargain. Everything is negotiable there. They make beautiful hand made items.

Thumbs Up 16

Disembarkation

3 out of 5

Average.

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Other reviews of this sailing

Great memories!

Fantastic first-time cruise on Magic

Loved it!!!