Awesome ports, lacking service

Carnival Magic Cruise Review to Caribbean - Southern

sandrahammack

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 50

Overall rating:

2 out of 5

Verified Review

8 Night Southern Caribbean (Port Canaveral Roundtrip)

Sail date: June 03, 2017

Ship: Carnival Magic

Cabin type: Balcony

Cabin number: 12015

Traveled as: Couple

Reviewed: 7 years ago

Review summary

Amazing ports. Simply beautiful! The cruise director was awesome - very engaging. However, the ship and crew left much to be desired with the lack of service. The ship wasn't as clean as we'd experienced in the past. You can write your name in the dust collecting on the shelves holding extra toilet paper in each bathroom stall. Literally-every single one I visited. Dirty plates/glasses seemed to be left in hallways for longer periods of time.

We paid an elevated rate to stay in a spa level room. The spa amenities were wonderful and we would do that again. However, the room steward we had was absent for nearly the first three days of the cruise. We didn't meet him until after complaining. He told us it was because he had 2-floors of rooms to attend to. While I understand that is a lot to handle, quite frankly that was not our problem. We saved to pay for our vacation for months and shouldn't have had a lesser experience because our room steward was "busy." We found the bar tenders to operate on one speed - slow. They'll get to you when they get to you. Some were friendlier than others. Over all, the cruise was good. But, having been on many other Carnival ships as well as other cruise liners before, we found the Magic to be lacking in many ways.

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

We didn't meet our room steward for 2.5 days. Additionally, the room was dirty & very dusty (a layer of dust was present on all of the glass bathroom shelves when we boarded and remained throughout our stay). The balcony was also not clean. It was dirty when we boarded and despite one of our sailing days being "balcony cleaning day" nothing appeared to have been cleaned. Both issues were mentioned on day 2 when we went to guest services about the room steward issue but neither were taken care of before we left.