Poor attention to detali

Carnival Magic Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 37

Overall rating:

2 out of 5
Verified Review
Carnival Magic

7 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: March 11, 2017

Ship: Carnival Magic

Cabin type: Balcony

Cabin number: 9315

Traveled as: Large Group

Reviewed: 7 years ago

Review summary

Let me start by saying that the staff was generally very good.   The entertainment was also very good, musical productions as well as comedians.

Sadly, we invited 3 other couples to join us and told them, in great detail, all of the wonderful things to expect.   Boy, did we miss the mark with Carnival!   Carnival cruises never really compare to the other lines...the grandeur of rhe ship, etc., but it's still usually a nice experience.  

We were turned away at the dining rooms shortly before 9am for breakfast leaving the Ledo deck as the only remaining option.   Never on any of the dozen cruises we've taken has the dining room closed that early for breakfast.   

This is the first time that breakfast room service options didn't actually include breakfast items, eggs, bacon, omlets, hashbrwns, etc.   Cereal and rolls, coffee and juice was pretty much it.

This was the first cruise where the Ledo deck seemed to be closed more than it was open during the day.   There was a burger joint that had probably the best burgers I've ever had on or off of a cruise...kudos to that!   Our group celebrated a birthday in the Italian specialty restaurant that was both very good and a pleasant experience.

The "Any time Dining" option is a non-starter.   Purely chaos with ridiculous waiting times...worse than that, you rarely had the same dining staff twice, eliminating that common opportunity to build a first name relationship with your wait-staff.

Normally, there are towels near the deck chairs that you just pick up from a bin and lay on top of the chairs to relax on.   When you're done, you just toss them in a bin to be cleaned.   Well, Carnival came up with a way to mess with that, also.   On the Magic, you had to check out towels with your room key with the threat of a $22 fine  for each if you just tossed them in the bin without returning them to the attendant who, by the way, disappeared for almost an hour.   Really, being held hostage by a $44 fine for towels?   This was supposed to be a vacation.

When we were cleared to go to our stateroom upon embarking, we found food left in our refrigerator from the last occupant.   The shower was a small, corner shower with poor drainage that constantly flooded into the bathroom floor.   The shelves in the bathroom had a thick layer of dust as though it hadn't really been cleaned in months.

Also, on virtually every cruise we've ever taken, upon return from shore leave, there was always smiling staff waiting just outside the ship with a cold drink and a cold towel for returning passengers.   Not here.   It was pretty noticeable, too, at one port where we had to walk past a NCL ship with all of that for their guests only to arrive to our bare gangways.

This was not a last minute, discount cruise for our group, but it felt like a cut-rate experience with the full price tag. 

Obviously, this will be our final Carvnival cruise.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

5 out of 5

Children's Programs

N/a

Service and Staff

5 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

3 out of 5
Not well cleaned/maintained. Poor drainage in small shower

Ship tip

Certainly don't pay full price. Only take Carnival if another line isn't available during your time slot. It was our only option during our time frame.

Ports of call

Port Canaveral, Florida

5 out of 5

Amber Cove (Puerto Plata), Dominican Republic

1 out of 5

Charlotte Amalie, St. Thomas

5 out of 5

San Juan, Puerto Rico

5 out of 5

Grand Turk Island

1 out of 5
Was this review helpful? 37

13 Comments

mindy45    7 years ago

I have been on 3 cruises. out first was royal caribbean, the next 2 were Carnival. we just booked the Carnival Magic for April 21, 2018. I Love Carnival.

Ajhenry    7 years ago

I have been on 9 cruises and I can tell you hands down the magic is the best so far.already planning our next 2...

gatoraugustine    7 years ago

Oh please go to another cruise line. Then you can cut them down also. No way anyone could be this hard to please.

sopha    7 years ago

I've been cruising on carnival since 1985, never had a problem. But, I don't know where you got the idea that there should be cold drinks and towels from staff at the gangway. If you expect that you definitely need to go somewhere else.

dianaalmand    7 years ago

It seems like you didn't want to have a good vacation. I don't think the problem is Carnival.. It's your attitude.

TerryWilkins    7 years ago

👋🏻

robinruffin    7 years ago

sorry you had a bad experience.. I have never been on any other ships other than carnival. next year i might try Rc. to compare...in November i will be going on the magic my 6th cruise. I love carnival ✔💗

turtlensquirrel    7 years ago

You can keep RC and Princess...we love CCL and head out on the Magic in May. You can request the same waiters for anytime dining...and they know exactly who we were! So excited have 3 more booked...Viva la Carnival!!! 😎😍

sherry71    7 years ago

ya can't please them all...

parrotheadsteve    7 years ago

I've been on 15 Carnival cruises and never had any problems.

mich1969    7 years ago

I've been on 4 carnival cruises! Every one of them have been awesome!! Glad you won't be on the next one.

cruisingrayman    7 years ago

just got off the Magic and it was incredibe!

dixie1    7 years ago

maybe best for you to go on one of the other lines and leave the fun ships to us who enjoy the laidback fun not on an inspection tour 25 on carnival and never a problem like you

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