Poor customer service

Carnival Magic Cruise Review to Caribbean - Eastern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 4

Overall rating:

2 out of 5
Carnival Magic

7 Night Eastern Caribbean (Port Canaveral Roundtrip)

Sail date: February 11, 2017

Ship: Carnival Magic

Cabin type: Balcony

Cabin number: 7391

Traveled as: Singles/Friends

Reviewed: 7 years ago

Review summary

the ship was nice & clean but the lack of friendliness from the staff was disappointing.  The lack of an adult pool was also disappointing. The 16 children in one hot tub was ridiculous. There wasn't a hot tub available for adults only unless you wanted to go to the serenity deck that was 1000 degrees and the bar wouldn't even serve water before noon!  Not to mention the drink package limits you to 15 beverages a day. I will never take a carnival cruise again.  

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Nice rooms

Ship tip

Do not go if you want an adult only pool. Not an option or room for adults in pool or hot tubs. Lack of waitstaff by pool as well

Ports of call

Port Canaveral, Florida

2 out of 5

Amber Cove (Puerto Plata), Dominican Republic

2 out of 5

Charlotte Amalie, St. Thomas

2 out of 5

San Juan, Puerto Rico

2 out of 5

Grand Turk Island

3 out of 5
Was this review helpful? 4

7 Comments

Castiel    7 years ago

I give you credit for surviving 1000 degree temperatures. What's your secret? Plus... lido has free water 24 hrs a day. Why was it so difficult to walk an extra 30 ft from the pool area to the beverage machines?

davidc1962    7 years ago

A cruise vacation is what you make it.... we had a great experience on her and looking forward to more. I'm very sorry you haven't figured out how to enjoy your cruise and not let little things bother you.

jims60    7 years ago

PT Barnem was correct...

Melissajustin    7 years ago

15 alcohol drinks but you can get all the water and soda you want o and milkshake and special coffees. i love the cheer package .

Melissajustin    7 years ago

we sailed on the magic a year ago ,young kids have no business in hot tubs without there parents. Hot tubs are not pools!!! leave them to the adults.

DJCalise    7 years ago

We were in the Magic in July. We loved everything about it from our wait staff to our room steward. Yes there were lots of kids in the hot tubs I noticed. That's up to carnival to keep kids out

TNTGreen    7 years ago

Did you not read the Cheers package prior to buying it? It states your drink maximum with it. Sounds like your forgot to do something known as research.

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