Carnival Magic Cruise Review to Caribbean - Western

Contributor Level: Third Mate

Experience
7+ cruises

Reviews
2

Helpful Votes
15

4 out of 5

Exceptional Customer Service

Sail Date: January 18, 2015

Reviewed: 1 year ago

Traveled As: Large Group

Room Type: Inside

 We traveled with a family of 12, 11 adults and 1 baby, and there was something for everyone to enjoy on this cruise. What stands out as exceptional is the customer service and cleanliness of the ship. Workers were everywhere, always cleaning, and smiling and welcoming the guests. We were especially popular since we had our 8 month old grandson with us. The crew really enjoyed the baby, especially those who were missing their own children at home.

 I have been on 7 or 8 (?) cruises and this was my third time on Carnival. As always, I loved the food and their warm chocolate melting cake is one of the reasons that I choose this line! Also, the cruise was well-priced, very important since we were treating some of our children to this cruise. We were surprised that they were actually charging for some special menu items, like lobster, on the dinner menu, but ordered some anyway because they were very delicious. Every night we enjoyed eating in the main dining area with our entire family and we all really enjoyed the good variety of food from sushi to steak to vegetarian dishes. 

 Entertainment on my first Carnival cruise I thought was fairly blah compared to other lines I went on afterwards but I really enjoyed the comedians on this ship and like that Carnival is doing that regularly now. It is especially nice that they have as many family friendly comedy shows as adult ones. We have only attended the family ones. Another enjoyable thing on this ship was the one night performance of a magician/comedian. I did not attend the one really big show they had during the middle of the week but my Dad said it was one of the best shows he has ever seen on a cruise, and he has been on many of them! So the entertainment has stepped up to be an enjoyable part of the cruise.

 The Spa is one of our favorite places and this ship was one of the best ones we have enjoyed. It has the heated ceramic beds (my favorite), the whirlpool, sauna and steam rooms. We always sign up for the special couples package to have use of these facilities all week and we were very pleased. However, it was frustrating for my husband and daughter, who bought other services from the spa, that they continued to try and sell them really hard for other services. When you pay a lot of money for a massage, you want to enjoy it without being pressured to buy other services as well.

 The ports on this cruise were Belize, Cozumel, and Roatan. We have been to all of these places a few times before but I was very pleased that the Cozumel and Roatan stops were at different ports than we had been to before and both were much better. At Roatan, we could simple walk off the ship, go through a lovely path, and be at a very beautiful beach! No money for a van and no worries about renting a chair - plenty free available. Earlier that morning, some of the family enjoyed going on the zipline, and then we all gathered at the beach. It was a great day. At Cozumel our entire group spent the day at Chankanaab Park and we absolutely loved it. We chose the excursion that included snorkeling, a sea lion show, gardens, and lunch. For the few drinkers in our group, they also enjoyed tequila tasting and that alcoholic drinks were included with our meal and throughout the day. I enjoyed virgin pina coladas. The nice thing is that you could do everything at your own pace, including skipping some (or all) of the activities and just sit on the beach or swim. Several of us took advantage of the massages offered - only $35 for two people for 20 minutes each and they were amazing massages. Loved this day too.

 Other activites we enjoyed on the boat included the many trivia games offered, one of my favorite things to do on sea days. Our whole family competed together in Super Trivia and had fun despite not doing very well this time. Some of the group enjoyed the miniature golfing. Our 23 year old is single and would have enjoyed having opportunity to visit more with other young singles but there just didn't seem to be that many on the boat this time. However, he enjoyed the excursions, food, spa, and some of the entertainment.

 4.5 stars I would give this cruise. It can't beat the large royal caribbean boat we've been on. That was pretty amazing just enjoying the ship itself, but those do cost more. Some small things that could tip this to a 5 star cruise would be nicer decor, rather boring on this ship, more comfortable beds (they were okay), and more places to gather when you travel in a large group to play games, etc. That being said, they had a library with plenty of good games to check out and tables to use if you are in a smaller group.

A few other small things:

 My daughter and her baby did need to see the doctor during the week and he was great, a pediatrician who was happy to have a baby to treat (ear infection). 

 For shopping, there was pretty good jewelry, a lovely candy shop, and some purses, etc. However, there was not a wide variety of toiletries or over the counter medications on board, so be sure to pack what you need. Our daughter and her husband ran out of diapers, luckily not until the end of the cruise .. and there were only 4 diapers left on the ship, just enough to get them through.

 Overall it was a great experience and I do highly recommend this cruise.

 

 

Ship Quality
The layout was very good and easy to navigate. The Lido deck was attractive, but most of the decor was rather blah to me, particularly in the staterooms.
Food and Dining
We did not eat at any specialty restaurants but loved dinner every night in the northern lights restaurant and otherwise ate at the lido deck. We did purchase a few desserts at the one sweet shop (cake and ice cream) and those were awesome.
Service and Staff
Maybe the most friendly staff that we have ever experienced on a cruise -- of course that may be partly because much of the time we had an adorable baby with us! Truly the cleanliness on the ship was exceptional and so were the attitudes of most all of the personnel.
Entertainment
It was better than okay but great may be saying too much. Overall, we really enjoyed the family friendly comedy shows and trivia games, and magic/comedy act. Really pretty good overall
Children's Programs We did not use these
Onboard Activities Loved the spa and trivia games, some members of our group enjoyed miniature golf and one enjoyed the casino
Destinations and Excursions
Loved the ports in cozumel and roatan ..much better than the other ports we have been too at these same places
Cabin / Stateroom
The bed was reasonably comfortable, and there was a surprising amount of storage place for all of our stuff. We were able to unpack everything and put suitcases in a closet and under the bed. The decor was disappointing, don't care much for orange! But the TV was nice and we were overall very comfortable. Oh, the blow drier was not very good and I would recommend bringing your own.
Galveston, Texas
We spent too little time here to rate but the La Quinta was a decent place to stay, very close to the port and free good breakfast.
Mahogany Bay, Roatan, Bay Islands, Honduras
Loved, loved this port because a beautiful beach was just a short walk from the boat, and was through a lovely path, much much prettier than the other Roatan port. There was also a nice shopping are close by. My family also enjoyed doing a zipline excursion.
Belize City, Belize
We didn't actually go into Belize this time. We have been before and there are some great excursions but they usually involve travel time and I just don't feel ever very safe in belize, and the drivers are pretty wild, tailgating, fast, etc. Some of our family did a snorkeling cruise which they went to directly from the ship to a little island and that was great.
Cozumel, Mexico
This is the first time we went to Cozumel at this port and we really liked it. The shops were close and nice. Also we went to the nearby Chankanaab park and absolutely loved it.

Tip

The variety of the food on the Lido deck and main dining rooms was excellent, including the Indian food. We never felt the need to try any of the specialty restaurants. There was a place that always sold desserts that we did purchase from a few times. The ice creams and cakes were exceptional.



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