poor service & over price for transfer $340

Carnival Legend Cruise Review to Europe - Northern Europe


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5
Verified Review
12 Night Baltic Wonders & St. Petersburg (London Roundtrip)
Sail Date: June 21, 2013
Ship: Carnival Legend
Cabin Type: Inside
Traveled As: Couple
Reviewed: 4 years ago

After we write to customer Carnival care about all the problems, they ignore and respond no reimbursement. We were unhappy with the transfer service to and from the airport to the ship. We waited over two hours for the transfer from the airport to the ship, then at the end of the cruise on the transfer from the ship to the airport we were in danger of missing our flight because the bus driver claimed he was not directed by his agents to stop at terminal 1 despite asking us which terminal we were going to when he stowed our bags. The confusion and delay almost caused us to miss our flight. We want full or partial reimbursement of the $340 transfer cost.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
3 out of 5
3 out of 5
3 out of 5
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