Horrible customer service and food

Carnival Horizon Cruise Review to Caribbean - Southern

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 17

Overall rating:

2.6 out of 5
Carnival Horizon

8 Night Southern Caribbean (Miami Roundtrip)

Sail date: February 08, 2020

Ship: Carnival Horizon

Traveled as: Family (older children)

Reviewed: 1 year ago

Review summary

great port, disappointing staff and customer service. Boat is average. Food on buffet and dining room is very poor, and i'm talking about basic stuff, such as getting butter with your bread and getting what you ordered. Do your self a favor and book with someone other than Carnival. Even loyal Carnival customers were disappointed in the customer service and the ship.


2 out of 5
They did not explain the additional Corona Virus survey, so you had to leave the line and complete the form and then re-enter the line.

Ship experiences

Food and Dining

1 out of 5
Buffet on the lido deck was terrible. It did not matter if you were there for dinner, lunch or breakfast, they only used 1/2 the buffet and the food was re-heated and dried out, no matter what it was. Additionally, the staff did not use safe food handling and preparation procedures. Multiple times, The tables in the buffet were never cleaned, dirty plates would sit for hours.

Piano Bar 88

4 out of 5

nice place to relax

Ocean Plaza

4 out of 5

Nice place to hangout, the smaller buffet was slightly better than the lido deck. Also there was many obstructed seats and the HVAC was dripping from the ceiling.

Liquid Lounge

4 out of 5

Performance were good, they use the whole theater. Also there was many obstructed seats and the HVAC was dripping from the ceiling.

JavaBlue Cafe

4 out of 5

Good coffee drinks

Onboard Activities

3 out of 5


4 out of 5
There was a variety of entertainment, but a number of the lounges have a huge number of obstructed view seating. The electric violins were really good.

Limelight Lounge

2 out of 5

The smoke from the casino down the hall filters to the lounge and the smell is terrible. Also there was many obstructed seats and the HVAC was dripping from the ceiling.

Service and Staff

1 out of 5
overall the staff took no pride in their work or in the ship. Spills were left on the floors for a day or more multiple times throughout the cruise. Unless you were drinking alcohol getting a drink would take 20 plus minutes, there was an overall feeling that the boat was understaffed.

Ship Quality

1 out of 5
ship is really chopped up. you can only get from front to end of ship on 2 floors of the ship. The smoke from the casino is really bad, even when you 1st board the boat. there was leaking water from what i think was the air conditioning system in many of the lounges and in the buffet area, you had to either pick a non wet table or have a bunch of napkins to soak up the water. Dirty plates and cups were everywhere on the ship and just overlooked by the staff, throughout the cruise.

Cabin / Stateroom

1 out of 5
Cabin was normal, the cove balcony was nice, but we were told you would be able to open up the balconies to our other families balcony, but it was only able to do so for 2 cabins. Also our shower would not drain on day 5 of the 8 day cruise it was finally fixed. Our room attended did not clean our room well. our balcony door had a sunscreen smudge on it and it was never cleaned also our balcony was never cleaned, even when they said they were cleaning them.

Ship tip

When using the elevators, you need to touch the floor you want to go to the number of times that you have people, i.e. 6 people, touch the floor 6 times. This stops the elevator from being overcrowded.

Ports of call

Grand Turk Island

5 out of 5
Great Port. Did the dune buggy excursion, it was a great combination of city streets and off roading, A great way to see the island.

La Romana, Dominican Republic

5 out of 5
Excellent port. We did the monkeyland excursion, wonderful experience and facility. great for all ages. Wonderful interactions with the monkey, very organized and excellent customer service.

Willemstad, Curacao

3 out of 5

Oranjestad, Aruba

5 out of 5
Mac from Safari tours was excellent. We saw all sides of the island and was a great off mix of off road rocky roads and seeing all the sites of the island.


2 out of 5
the facial recognition disembarkation was great and efficient. but there was no organization once outside the terminal and trying to get the rental car shuttle took 45 mins and there was no organization
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