Unexpectedly Amazing

Carnival Glory Cruise Review to Caribbean - Western

WhitneynBrycen

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 33

Overall rating:

3.4 out of 5

7 Night Western Caribbean (New Orleans Roundtrip)

Sail date: January 16, 2022

Ship: Carnival Glory

Cabin type: Balcony

Cabin number: 8233

Traveled as: Family (young children)

Reviewed: 2 years ago

Review summary

I impulsively booked a 7-day cruise for my 4-year-old son and I 3 days before its departure. Crazy Idea, I know! But I just needed a quick getaway before my new contract starts. I called the Carnival 1800 number and talked to a guy with a heavy accent. He assured me that my son would be in the Pelicans group of Camp Ocean. I was shocked to find out that my son would not be able to participate in Camp Ocean due to being 4 and unvaccinated. I learned all of this after the boat left the dock and I was stuck on vacation for 7 days with no ACTUAL BREAK! To matters worse, I learned all this bad news from an uncaring, unempathetic Guest Service Manager name Dean, who seemed unremorseful about my situation while explaining that I would not be able to get off the boat. "These are the rules and there will be no exceptions" were his exact emotionless words. I was screaming on the inside! I was devastated! I wanted off that ship and I wanted my money back! On day 1 I knew this trip would be HORRIBLE and Stressful. However, I communicated my concerns to a Guest Service employee name Na'el. He was sooo Amazing! THANK YOU FOR EVERYTHING! THANKS FOR CARING FOR MY DISADVANTAGE. THANKS FOR CHECKING ON US. THANKS FOR BEING AMAZING! Thanks for making sure my son had an amazing experience despite being unvaccinated. Thanks for sending me drink coupons for dinner to unwind from a long day of keeping my son entertained! Those gestures made our trip AMAZING. My son said he loved it even without being able to experience the camp. You are AMAZING Na'el and we were grateful to have you looking after us while cruising with Carnival. We will be back after my son is fully vaccinated to enjoy the full Carnival Cruise experience and hopefully we will be able to cruise with you. I impulsively booked a 7-day cruise for my 4-year-old son and I 3 days before its departure. Crazy Idea, I know! But I just needed a quick getaway before my new contract starts. I called the Carnival 1800 number and talked to a guy with a heavy accent. He assured me that my son would be in the Pelicans group of Camp Ocean. I was shocked to find out that my son would not be able to participate in Camp Ocean due to being 4 and unvaccinated. I learned all of this after the boat left the dock and I was stuck on vacation for 7 days with no ACTUAL BREAK! To matters worse, I learned all this bad news from an uncaring, unempathetic Guest Service Manager name Dean, who seemed unremorseful about my situation while explaining that I would not be able to get off the boat. "These are the rules and there will be no exceptions" were his exact emotionless words. I was screaming on the inside! I was devastated! I wanted off that ship and I wanted my money back! On day 1 I knew this trip would be HORRIBLE and Stressful. However, I communicated my concerns to a Guest Service employee name Na'el. He was sooo Amazing! THANK YOU FOR EVERYTHING! THANKS FOR CARING FOR MY DISADVANTAGE. THANKS FOR CHECKING ON US. THANKS FOR BEING AMAZING! Thanks for making sure my son had an amazing experience despite being unvaccinated. Thanks for sending me drink coupons for dinner to unwind from a long day of keeping my son entertained! Those gestures made our trip AMAZING. My son said he loved it even without being able to experience the camp. You are AMAZING Na'el and we were grateful to have you looking after us while cruising with Carnival. We will be back after my son is fully vaccinated to enjoy the full Carnival Cruise experience and hopefully we will be able to cruise with you. Na'el is the only reason I'm not arguing for my money back!