Terrible Cruise Director

Carnival Glory Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 40

Overall rating:

4.2 out of 5
Carnival Glory

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: April 14, 2018

Ship: Carnival Glory

Cabin number: 6311

Traveled as: Couple

Reviewed: 6 years ago

Review summary

Cruise would have been great minus an incompetent Cruise Director.

Embarkation

5 out of 5
Very smooth - may have been the best of any of our many cruises.Doning room and food.

Ship experiences

Food and Dining

4 out of 5
Excellent food. Waiters could not have been more polite.

Onboard Activities

4 out of 5
Did not partake any of these activities.

Entertainment

1 out of 5
As agreed upon by everyone at our evening dining table - 8 of us - this was the worst entertainment we have experienced on a cruise. 2 of the 4 comedians were terrible. The Bingo moderator appeared to be someone to have escaped from a reform school. The cruise director was terrible - it got so old listening to him act as if he was taking calls from his mother or telling everyone what his mother wanted him to say. He was the true to life “Mama’s Boy”.

Service and Staff

5 out of 5
Waiters and room stewards were excellent. Please promote one of them to Cruise Director.

Ship Quality

5 out of 5
Excellent.

Cabin / Stateroom

5 out of 5
We had a handicap interior cabin. It was in an excellent location and very comfortable.

Ship tip

Check to see if the Cruise Director’s name is Dustin - if so - cancel your cruise. He will offset all of the positives.

Ports of call

Miami, Florida

5 out of 5
Visited the Everglades.

Half Moon Cay, Bahamas (Private Island)

5 out of 5
Very relaxing beach experience.

Charlotte Amalie, St. Thomas

3 out of 5
Very nice. Enjoyed the shops. Did the tram.

San Juan, Puerto Rico

3 out of 5
Very dirty. Had police officers everywhere which was kind of concerning. Had the power outage while we were in port.

Grand Turk Island

5 out of 5
Nice beach setup by Carnival. Water was beautiful.

Disembarkation

1 out of 5
Easily the worst disembarkment process we have experienced. Dustin - the Cruise Director appeared to be in charge. He needed to check with his mother on this process as it was total Chaos. Attended dusembarkment briefing. We were told a time and location to pick up luggage tags. I showed up at the location along with numerous other cruisers. At the last minute a carnival employee shows up with a board with the tags attached. He leaves the board and leaves without saying a word. We all look at each other and say - guess we just take what we need. The person in front handed them out. I chose 6 which reflected 8:45 departure. I had chosen to have our luggage picked up because my wife has - Stage 4 Breadt Cancer - currently taking a chemo pill that has side effects on her feet and hands. We showed up at the Amber Room and sat out of the way as we knew the people with luggage would be called first. That happened a somewhere after 8 am - then around 8:30 groups 1-5 were called. This caused chaos in the Amber room as people with early flights were loudly complaining that these people were merging in ahead of them. We waited for these groups to leave the Amber Room and fell in line behind them as it was nearing the projected 8:45 departure time projected for group 6. As we neared the exit point the Cruise Director called us out of line and said we could not exit as we did not have luggage. I informed him they had called 1-5 in the Amber Room and we fell behind them. He disputed that 1-5 had been called - took down the rope and had us follow him to the Amber room. He asked the crew member in the Amber Room if she had called groups 1 - 5 - she informed him she had. He told her she should not have. He left us there and said to wait until group 6 was called. We waited until we’ll after 9:30 when the Cruise Director finally showed up and stood right next to us and released all remaining Groups. Almost like an act of Intimudarion to us. It did us no good whatsoever to get the early departure tag. There had been several people without luggage departing - why were we singled out and humiliated. Why would he not announce to the entire group that if you do not have luggage please return to the Amber room. Need to put a Carnival Officer in charge of this process - it is definitely beyond his professional abilities. Maybe you could bring his Mother on board to assist him.
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