The Good, The Bad and the Ugly

Carnival Glory Cruise Review to Caribbean - Eastern

JusMe

Ambassador

Contributor Level: Admiral

Cruises: 7+ cruises

Reviews: 16

Helpful Votes: 470

Overall rating:

3 out of 5

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: October 04, 2014

Ship: Carnival Glory

Cabin type: Inside

Cabin number: 2201

Traveled as: Singles/Friends

Reviewed: 10 years ago

Review summary

The Good, The Bad and the Ugly.

The Good: Getting on the ship was quick and easy in Miami. Getting off and going through customs in Miami was quick and easy as could be. Most of the food in the MDR was good if you got it when it was hot. A couple of times dinner and side dishes were not hot. Food in the Lido was over all good except for mostly tasteless deserts. Lots of good fruit, small selection of cheese, Ice cream machines 24/7. The Blue Iguana burrito bar was excellent, Pizza was good, Guy's burgers were OK, not great, disappointing. Dinner in the Emerald Steak House was great and worth the $ 35.00 each. Cabin steward Zack was great and a nice guy. Most of the ship staff was great except for the front desk. Ed Rrocks in the piano bar was the best entertainment on board, best Piano player on any ship I have been on. Trevor who was working his first week on a ship in the Cina-bar. The Bad: The ship is laid out so that the Casino is open to the hall way on deck 5, this lets all of the smoke out of the casino and makes any of the entertainment in that area not usable for non smokers. The smoke smell goes into all the open area's around the Casino and that part of deck 5. The band playing on 5 sounded good but could not stay to listen to them because of the smell of stale smoke :-( Photographers everywhere, stopping people in the hall part of deck 5 and holding up everyone on there way to dinner or a bar. Also stopping everyone on the gang plank on the way off of the ship, holding up the line of 3000 people trying to get into port. I have never been on a ship with so many Photo stops. If people want a photo let them move aside, not hold up lines of thousands of people. Limited dining menu. Not the selection of other lines. The American table menu seams to be designed for cost savings, not a full a run of silverware put out. jars of water to be fill by the diners, not the staff, no table clothes and less service. This ship did side dishes in small plates for each person, the Inspiration put out large bowels of sides to be served family style. The side dishes came before you main dinner or as you were 1/2 way done with it, not all your meal at the same time.

Staff not enforcing the rules, people smoking Vapor cigs in the comedy club (bar staff taking the drink orders but not telling them it is a non-smoking venue), children running and screaming in the hall ways at all hours and people holding lounge chairs. The production shows.... wow were they bad, the Latin Heat show had no heat what so ever. What a waste of time, glad it was a short show. Bad pick of song, worse dance steps and bad costumes. I felt sorry for the dances to have so little to work with. The Ugly: A few cabins across the hall from us had small kids that the parents put into a cabin, not one adult and one child per cabin, parents in one cabin, kids in the other. The kids would lock each other out of the cabin and yell and bang on the door at all hours of the day and night. Even after being asked to keep the kids quiet by the person in the cabin next to mine. I went to the front desk and spoke to Iskra to ask them to quiet the kids down and was told to call when they were loud, nothing else could be done. I said by the time security gets there the yelling and door slamming could be over and was told to bad, that's all they could do "I can not have security there 24/7 for you" was the answer form the Guest Services person. She would not call the cabin and ask the parents to keep the kids from slamming the door, yelling or pounding on the cabin doors. She said to call even thought the phones do not have a button to the Guest Services, you have to know the extension and it is not an option listed. That night after dinner I went back to Guest services to get the persons name and was told Iskra is a supervisor that was of no help and was rude to me. I asked to talk to the Hotel manager and was told I could not talk to him, I had to talk to her manager that was off duty at that time. He would call me the next morning. She got upset when I asked for the supervisors name and spelling so I could send a letter to Carnival Corp offices and said you can talk to the manager. I had to insist and yell to get her name. I did get a call from someone saying to be her boss, and an apology, told they would talk to the people with the kids, even knew the cabins they were in. But the noise continues after that even at 2 am yelling and door pounding and slamming. I did not bother to call the desk or report it as they were of no help. This is my 4th Carnival cruise this year and to get spoken down to by the supervisor of guest services and refused to be allowed to talk to the Hotel manager is not acceptable customer service. Not sure if I will take Carnival Again for anything more then the 3 and 4 night trips. I do like the layout of the Inspiration ship better then the Glory.