Leading up to the cruise we were super excited for this cruise as it was our first one. We were very disappointed in this ship/cruise. We felt like we were left high and dry without any compensation for all of our troubles. I would truly love to try another but I doubt my husband would go for paying for another one since we had such a bad time.
Embarkation
1 out of 5
From the minute we walked out of the parking garage we experienced some of the most rude workers we ever have. They were not helpful as this was our first cruise
Ship experiences
Food and Dining
1 out of 5
Thankfully there was Guy's burger om board or we would have been in a hard spot. The buffet options were nasty, the pizza place NEVER could keep up with the amount of people (even if it was 10 people)
Main dining room was okay, we expected some more seafood options, or better meat selection.
Onboard Activities
1 out of 5
The pools are so tiny, and with so many people on board it was nearly impossible to enjoy them. My husband got in one day for about an hour, when he got out his clothes were so bleached from the water that they were stained immediately the bleach had made holes in them and we had to throw them away.
Entertainment
2 out of 5
The shows are scheduled too close together, you dont have time to get from one to the other before the line is so full and theres not seating. The way they "decided" to make their own rules up was silly( we went to a karoke contest, there were maybe 10 adults signed up, and they waited around too long then said it was too late to take all of the entries so he threw them in the air and on the floor and had a guest pick 6 off the floor) all of that could have been prevented if they kept things running smoothly.
Children's Programs
Did not bring kids
Service and Staff
3 out of 5
Our room was DISGUSTING when we arrived, we had to find our steward for him to clean it, we had to go ask for everything. The main dining room waiters at our table were nice/quick, however one of them had mentioned he was sick one of the 1st nights and he was still up in your face serving, well the 3rd day my husband ended up getting sick. We had several encounters with RUDE store workers who had no clue what they were doing at the sales nor how to help or who could help. We bought a necklace at the $1gold sale, they made us come back the next night to pick up so they could put the clasp on. We return, wait in line FOREVER and then open our bag and the clasp had never even been put on, the worker ran us around to 4 different people and they all kept trying to push us off on someone else instead of trying to fix the problem. Then we had an issue with the app working, went to guest services, no help. The lady actually tried deleting the app and then she couldnt re download it because we were in the middle of the ocean, and she said " Oh well, it wasnt working for you anyway". Mind you that is your ONLY lifeline of knowing anything on the ship. We went back regarding something being declined on the sign&sail card,AFTER we had stood in a picture line forever for him to tell us we had to go to guest services. That service desk guy was so rude, and could not tell us why it declined the card( I had linked a debit card to the sail and sign card). He ran it again himself and it magically worked, but he couldnt tell us how the process worked with having a card linked and making purchases, he was VERY RUDE and short with us, we had told him we had been habing a miserable time and this was our first cruise, what could he do/compensate for it and he said "ok, sorry have a good night, "I can help the next person".
Ship Quality
2 out of 5
They were clean, but there is not enough to do on this ship. You were only allowed to play the games on top deck at certain times, areas were usually clean.
Cabin / Stateroom
2 out of 5
The size was better than I expected, it was still filthy when we arrived, top bunk halfway opened(did not need it) the bed was supposed to be a king, the crack in between the 2 beds was so bad we kept rolling into it, it seemed to only be vaccumed once. When we arrived there was a pantyliner stuck on the cabinet and there was food and crumbs still on the shelf, there was shampoo(I hope) on the shower walls. Thankfully I brought Clorox wipes with me to wipe everything off, including the shower floor, I used about 5wipes in the room and they were black from the filth.
Ship tip
Research other ships, this one was pretty boring( we were told by multiple people they were sorry this was our first cruise experience because it was bad)
There were several boats besides us here so the amount of people was crazy!!! We wanted to go to the closest beach, Junkanoo I believe, but we had NO idea how to get there and noone was escorting you there or nothing, we went to 3 shops really close and went back to the ship.
Beach was beautiful, food buffet was less than mediocre. Main problem was the amount of boat shuttles they had. They had 3 boats so it took forever, others we talked to said other boats had 6 shuttles before on other cruises.
I am surprised you were allowed to enter your room before it was cleaned. I had 8 cruises with carnival and not once our room was dirty. We are to be on this ship in 47 days i hope will not have any bad experiences like you did. Taking grandkids with us this time.has to be special.
I have sailed many times on many different cruise lines , and never encountered any rude crew members. Sorry you had so many problems on your first cruise.
Appreciate your detailed review. Sorry you had so many issues on your first cruise. I hope you have an opportunity to sail again and it’s a much better experience.
I’m sorry you had such a bad experience especially when it was your first cruise. Each ship has a different crew and some are better than others and you may enjoy a different cruise line more. Things have changed since Covid but we have been on 3 Royal Caribbean cruises and our 7th Carnival cruise is very near. We actually had a very enjoyable cruise on the Freedom last October but we did enjoy our May cruise on the Magic more and chose to book that same cruise again as we really liked the layout of the ship and the ports we visited. I would highly recommend trying a cruise on the Magic especially with the ports we visited.
I hope you are able to try another cruise on a different ship or different cruise line that you will enjoy more and be able to repeat that experience on more cruises. If not then I hope you can find a vacation experience that gives you the memorable times that we all need to relax and unwind from this world gone crazy.
Thank you for taking the time to share your experience.
😎🚢☀️🩴🏝🪸🐠🌺🙏🏻
*Cruiseline.com is not a booking agent or travel agency,
and does not charge any service fees to users of our site. Our partners
(travel agencies and cruise lines) provide prices, which we list for our
users' convenience. Cruiseline.com does not guarantee any specific rates or
prices. While prices are updated daily, please check with the booking site
for the exact amount. Cruiseline.com is not responsible for content on
external web sites.
Contact us
Submitting...
Need help from a personal vacation planner?
Loading...
Find the perfect cruise with weekly tips and cruise deals for as little as $30/night!
Sign up for weekly cruise deals
Join other subscribers and get the best
cruise deals of the week in your inbox every Thursday.
